Stryker Corporation

Senior Staff Technical Support Engineer (Hybrid)

Stryker Corporation$89K — $148K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's in Computer Science or related field, or equivalent experience (6+ years).
  • At least 6 years in customer technical support in a networking environment.
  • Hands-on experience with VMware and virtualization technologies.
  • Proven expertise in wireless infrastructure design and troubleshooting (802.11 a/b/g/n).
  • Experience with wireless security protocols (802.1x).

Responsibilities

  • Document and manage customer issues, ensuring high-quality service and managing expectations.
  • Monitor customer inquiries, providing status updates and timely resolutions.
  • Troubleshoot WLAN configuration and compatibility to optimize Vocera performance.
  • Collaborate with team members to tackle complex technical problems.
  • Create knowledge-based articles for internal and external reference.
  • Review product documentation before new releases.
  • Provide training to customers and partners, both formal and informal.
  • Mentor junior team members to enhance team capabilities.

Benefits

  • Hybrid work flexibility.
  • Opportunity to work in a dynamic, fast-paced environment.
  • Engagement in technical challenges instead of routine call center tasks.
  • Chance to author knowledge articles and contribute to product documentation.
  • Mentorship opportunities within a collaborative team.
Full Job Description
Work Flexibility: Hybrid

As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.

Primary work location: 1950 West Cook Road, Fort Wayne, Indiana

What you will do:

  • Document and manage customers' reported issues, delivering excellent customer service and managing customer expectations
  • Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
  • Troubleshoot customer environments, research WLAN configuration and compatibility issues to solve problems and optimize the performance of Vocera
  • Collaborate within the team and engage others to solve hard problems
  • Author knowledge-based articles for internal and external use
  • Review product documentation prior to new releases
  • Provide formal and informal training to customers and partners
  • Mentor junior team members


What you need:

Required
  • Bachelors in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
  • Minimum 6 years of experience in customer technical support working in a networking environment
  • Hands on experience with VMWare and other virtualization technologies
  • Demonstrated experience with wireless (802.11 a/b/g/n) infrastructure design, troubleshooting and wireless security 802.1x


Preferred:
  • Experience troubleshooting wired and wireless issues on Voice over wireless applications, iPhone and Androids and Multicast using Wireshark, Omnipeek, Airmagnet, Ekahau
  • Industry standard LAN technology knowledge
  • Working knowledge of SIP, PBX/telephony systems
  • Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA

United States of America Pay Ranges:
  • USN: $89,300 - $148,800 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

At Stryker, we believe in turning the challenges of today into the breakthroughs of tomorrow. Join us in our mission to improve healthcare around the world.
Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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