ServiceNow

Senior Staff Outbound Product Manager

ServiceNow • $171K — $300K *
Denver, CO 80219In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in product management or related roles in enterprise SaaS
  • Bachelor's degree or equivalent experience
  • Experience with process mining or business process analytics
  • Familiarity with the ServiceNow platform is preferred
  • Strong communication skills for technical and executive audiences

Responsibilities

  • Contribute to outbound strategy for Process Mining and Task Mining
  • Drive adoption and ACV growth through expansion and pipeline identification
  • Partner with Inbound Product Management for roadmap understanding
  • Develop sales enablement content and competitive positioning
  • Maintain tools for sales including pricing and use case documentation
  • Act as subject matter expert in customer conversations
  • Track metrics to inform outbound priorities

Benefits

  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away program
  • Family leave programs
Full Job Description
Job Description

ServiceNow is looking for a Sr Staff Outbound Product Manager to lead outbound strategy for Process Intelligence, including Process Mining and Task Mining. This role sits within the Platform Outbound Product Management team and works closely with Product Management, Sales, Marketing, and Customer Success to bring these capabilities to market and drive adoption across the ServiceNow customer base.

Process Intelligence gives customers visibility into how work actually happens across their organization, surfacing inefficiencies, bottlenecks, and automation opportunities that are otherwise invisible. This role carries a dual mandate: driving product adoption and directly influencing ACV growth through expansion and pipeline generation. The person in this role will own the field-facing narrative for Process Mining and Task Mining, translate product capability into customer value, and act as the connective tissue between engineering roadmaps and go-to-market execution.

What you get to do in this role:
  • Contribute to outbound product strategy and positioning for Process Mining and Task Mining
  • Balance a dual mandate of driving adoption and directly contributing to ACV growth through expansion and pipeline identification
  • Partner with Inbound Product Management to understand roadmap direction and translate features into customer-relevant value propositions
  • Build and deliver enablement content for sales, solution consulting, and partner teams, including talk tracks, demo scripts, and competitive positioning
  • Contribute to and extend an established library of Process Intelligence enablement content, including the Process Mining Academy blog and video series, customer POV materials, and analyst positioning
  • Develop and maintain sales tools, pricing and packaging guidance, and use case documentation
  • Act as a subject matter expert in customer and prospect conversations, including executive briefings and strategic deals
  • Partner cross-functionally with Marketing on launch plans, campaigns, and content for new releases
  • Track adoption and usage metrics to identify expansion opportunities and inform outbound priorities
  • Represent the voice of the field back to Inbound Product Management, surfacing customer feedback and competitive intelligence
  • Support internal and external enablement through webinars, office hours, and community content
  • Collaborate with peers across the Platform Outbound team to ensure consistent messaging across adjacent product areas

To be successful in this role you have:
  • Experience in outbound product management or solution consulting within an enterprise software company, ideally in process mining, analytics, or data-driven operational improvement categories
  • Strong communication skills with the ability to translate technical capability into business value for varied audiences, from practitioners to executives
  • Comfort operating independently balancing adoption goals against revenue-oriented outcomes
  • A track record of building customer enablement or field-facing content that drives measurable pipeline or adoption impact


Qualifications
  • 5+ years of experience in product management, solution consulting, product marketing, or outbound/GTM roles within enterprise SaaS
  • Bachelor's degree in a related field, or equivalent practical experience
  • Demonstrated experience with process mining, task mining, business process analytics, or similar technology categories
  • Experience working with or on the ServiceNow platform strongly preferred
  • Excellent written and verbal communication skills, with experience presenting to both technical and executive audiences

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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