ServiceNow

Senior Staff Inbound Product Manager - Search

ServiceNow • $150K — $180K *
Addison, TX 75001In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of experience in product management with proven leadership and team-building skills.
  • 8+ years of experience specifically in enterprise search and experience with RAG (Retrieval-Augmented Generation) products.
  • Strong knowledge of AI/ML frameworks and modern search technologies like Moveworks, Glean, Elasticsearch, and Coveo.
  • Demonstrated ability to execute high-quality product features quickly and effectively.
  • Deep empathy for users, translating complex requirements into user-friendly solutions.
  • Expertise in data analysis to inform strategy and measure product success.
  • Ability to navigate ambiguity and make strategic decisions based on business needs.

Responsibilities

  • Define and drive the product strategy for enterprise search and AI capabilities.
  • Shape product narratives and secure executive support for initiatives that drive measurable impact.
  • Guide cross-functional teams with clear, actionable product requirements.
  • Leverage user insights to create intuitive and contextual experiences.
  • Partner with other product teams to enhance the platform's search and GenAI features.
  • Establish metrics to evaluate performance, relevance, and business value of search capabilities.
  • Mentor and develop a team of 4+ Product Managers to foster innovation and excellence.

Benefits

  • Flexible work options, including remote and in-office arrangements.
  • Opportunity to work at the forefront of AI innovation and product management.
  • A culture that encourages mentorship and professional development.
  • Access to advanced technologies and tools in AI and product strategy.
Full Job Description
Job Description

About the Team:

The Intelligent Services team is at the forefront of redefining how enterprises harness AI to deliver meaningful outcomes. Positioned within ServiceNow's AI Innovation org, we build the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needs-unlocking new agentic opportunities, driving measurable value, and enabling real-time performance and CSAT insights.

Together, the Intelligent Services layer forms the foundation for Now Assist and agentic AI, giving ServiceNow a unique advantage in delivering AI that truly knows your business.

The Impact You'll Make:

Intelligent Services is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This highly impactful, business-critical role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. As the line between search and conversation blurs, you'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions.

What you get to do in this role:
  • Set the vision for Enterprise Search & AI - Define and drive the product strategy for search, retrieval-augmented generation (RAG), and question-answering capabilities that will power ServiceNow's next wave of growth and innovation as we scale to $30B+ in revenue.
  • Own outcomes, not just outputs - Shape the product narrative, secure executive buy-in, and ensure every initiative delivers measurable business and customer impact.
  • Lead with technical depth and clarity - Guide engineering, ML research, UX research, and design partners with crisp, actionable requirements that enable fast, high-quality delivery of advanced search capabilities.
  • Champion user-driven innovation - Leverage customer pilots, user research, and market insights to create experiences that feel intuitive, contextual, and indispensable.
  • Drive adoption across the platform - Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem, expanding their impact and value.
  • Measure what matters - Define and refine metrics that capture the real-world performance, relevance, and business value of search and AI features.
  • Develop future leaders - Manage and mentor a team of 4+ Product Managers, fostering a culture of innovation, accountability, and technical excellence.


Qualifications

We're seeking a technical product leader with deep expertise in enterprise search and a passion for driving AI-powered innovation.

The ideal candidate brings:
  • Proven leadership: 10+ years building and leading high-performing product teams, including mentoring junior leaders and fostering cross-functional collaboration.
  • Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG (Retrieval-Augmented Generation) products that drive measurable impact.
  • AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies (e.g., Moveworks, Glean, Elasticsearch, Coveo), with the ability to evaluate, integrate, and innovate on emerging capabilities like context awareness, data indexing, and relevance ranking.
  • Execution excellence: A track record of delivering high-quality, scalable features at speed while maintaining a laser focus on outcomes that matter.
  • Customer obsession: Deep empathy for users and the ability to translate complex needs into elegant, customer-centric solutions.
  • Data-driven mindset: Expertise in leveraging qualitative and quantitative insights to validate hypotheses, guide strategy, and measure success.
  • Strategic problem-solving: Comfort navigating ambiguity, uncovering root problems, and clearly communicating trade-offs to drive decisions.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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