Role description

Senior / Staff Forward Deployment Engineer

Specialist II - Software Engineering

You Are:

You are part builder, part problem-solver, and part trusted advisor: writing production code one day, mapping a messy real-world workflow the next, and advising senior stakeholders on strategy by the end of the week.

This is a high-impact role for an experienced engineer who has done the work before, thrives in ambiguity, and operates with little oversight.

The opportunity:
• Embed with internal teams and external customers to understand their workflows, pain points, and goals - then design and deploy solutions that fit.
• Build production-quality code, integrations, and automations across AI/GenAI, data, and software platforms to solve concrete business problems.
• Prototype rapid prototypes and proofs-of-concept, iterate based on direct user feedback, and move them into reliable, scalable production.
• Integrate data pipelines, APIs, and third-party systems, handling the real-world messiness of enterprise environments.
• Partner with end users and stakeholders - running demos, gathering requirements, troubleshooting live, and translating technical concepts into business value.
• Feed recurring pain points and friction back to product and engineering teams to influence the core roadmap.
• Monitor and improve solutions for reliability, performance, and adoption after launch - you own outcomes, not just deliverables.
• Establish the playbooks, standards, and tooling for the FDE function, and mentor junior engineers as the team grows.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:
• Experience: 8+ years building and shipping software in production, including significant time owning complex, ambiguous projects end-to-end with minimal supervision.
• Technical depth: Deep, hands-on programming expertise (e.g., Python, JavaScript/TypeScript, Java, or Go), strong system design judgment, and fluency working across the full stack and with APIs.
• Platform fluency: Proven experience with data tools (SQL, pipelines, warehouses such as Snowflake/Databricks) and/or AI/GenAI tooling (LLMs, RAG, agentic workflows). You bring real breadth and adapt quickly to the right tool for the problem.
• Customer-facing track record: A track record of customer-facing or forward-deployed work - you've shipped solutions directly with end users, navigated enterprise complexity, and earned the trust of senior stakeholders.
• Leadership: You've led projects, set technical direction, and raised the bar for those around you - formally or informally.
• Communication: Exceptional written and verbal communication; you translate fluidly between deep technical detail and executive-level business value.
• Bias for action: You ship, learn, and iterate quickly at a high quality bar, and you bring order to ambiguous, fast-moving situations.
• Nice to Have
• Experience deploying AI/ML or LLM-based solutions in an enterprise setting.
• Cloud experience (AWS, GCP, or Azure) and familiarity with CI/CD and containerization.
• Experience as a founding or early member of a new team or function.
• Telecommunications or large-scale enterprise data domain knowledge.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Hybrid- Atlanta, Georgia

Compensation Range: $109,000-$164,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

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