Senior Specialist, US Retirement

Nestle Operational Services Worldwide SA • $80K — $95K *
Solon, OH 44139In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience.
  • 5+ years in retirement plan administration or related fields.
  • Proficient in defined benefit pension administration, including calculations and document interpretation.
  • Strong Excel skills for data analysis, including vlookups and pivot tables.
  • Experience with process improvement using data analytics.

Responsibilities

  • Manage data quality for pension processes through audits and error resolution.
  • Serve as a Tier 2 escalation point for complex pension issues and inquiries.
  • Execute pension compliance activities and monitor for issues or risks.
  • Resolve escalated vendor cases, including calculation disputes and overpayment issues.
  • Conduct and validate pay calculations in alignment with Plan requirements.
  • Act as contact for legal and year-end pension processes.
  • Participate in UAT testing and contribute to operational process improvements.

Benefits

  • Hybrid work arrangement.
  • Opportunity for process improvement involvement.
  • Collaborative cross-functional initiatives.
  • Engagement with external vendors and stakeholders.
Full Job Description
POSITION SUMMARY

In this role, you will manage a range of operational activities that support the accuracy, compliance, and overall effectiveness of our defined benefit pension plans. You will serve as the initial escalation for HR partners and Vendors, responding to inquiries, resolving routine to moderately complex issues, and ensuring timely, compliant execution of plan processes. Working both independently and collaboratively, you will support operations, identify and troubleshoot issues, and actively contribute to process improvements and operational enhancements.

JOB DUTIES/RESPONSIBILITIES
  • Owns data quality for assigned pension processes, leading ongoing data reviews, preventative HRIS audits, and investigation of daily import errors to resolve issues and prevent recurrence.
  • Serves as Tier 2 escalation point for pension mailbox and retiree payroll matters to ensure accurate outcomes and guide appropriate resolution paths for complex issues.
  • Accountable for execution of assigned pension controls and compliance activities (examples: TERP termination, QPSA communications) to identify issues or risks and partnering with stakeholders.
  • Owns resolution of escalated cases from Vendor, including resolving calculation or plan questions, death escalations (with Savings) and overpayment/over-limit cases.
  • Performs and validates Hours and Pay calculations and process system updates as required by Plan requirements.
  • Acts as the point of contact for key processes which include legal requests (subpoenas), year-end activities (W2s, annualized local values, international transfers).
  • Participate in UAT testing, process reviews/documentation, and project support leveraging operational expertise to influence changes and reduce risk.
  • Collaborate with colleagues on calls and cross-functional initiatives.
  • Identifies, documents, and implements improvements within assigned pension processes to enhance efficiency and accuracy.
  • Collaborate on special projects and other pension activities as required.


EDUCATION REQUIREMENTS
  • Bachelor's degree or equivalent experience.


EXPERIENCE & SKILLS REQUIREMENTS

Experience
  • 5+ years of professional experience in retirement plan administration, benefits, HR, or related field.

Competencies
  • Experience with defined benefit pension administration, calculations & plan document interpretation and exposure to HRIS/Payroll or other data-intensive systems.
  • Proficiency with Excel for trend analysis, reconciliations, and exception reporting, including vlookups, formulas, and pivot tables.
  • Demonstrated experience improving a business process using data (e.g., reducing error rates, cycle time, or manual touchpoints).
  • Hands-on experience performing root-cause analysis and implementing corrective/preventive actions.
  • Ability to interpret technical specifications or data interface documentation and validate business rules against real data.
  • Ability to work independently and as part of a team; commitment to confidentiality.

Skills & Capabilities
  • Process improvement mindset.
  • Data analytics orientation & ability to review and manipulate large datasets.
  • Control design & risk awareness to proactively identify control gaps.
  • Ability to collaborate and knowledge sharing.
  • Customer service orientation and adaptability to change.
  • Operational Influence as it relates to building alignment across cross-functional partners & Vendors.
  • Technical fluency as it relates to data mapping, integration rules, calculation and file specs etc.
  • Ability to adapt quickly to changing priorities and deliver results in a dynamic environment.

Preferred Qualifications
  • SAP/SuccessFactors experience preferred.
  • Experience designing or operating business controls (SOX/internal control environment, audit readiness, or data quality controls).
  • Familiarity with ERISA, IRS, and DOL regulations.
  • Experience with complex pension or payroll issues.
  • Experience with user acceptance testing or implementing new HRIS/pension systems.
  • Experience with ServiceNow or other applicable case management system.


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* Ladders Estimates

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