Merck & Co, Inc

Senior Specialist, Specialty Sales Force Effectiveness - Immunology

Merck & Co, Inc • $117K — $184K *
North Wales, PA 19454In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in science or equivalent professional experience
  • 2+ years in pharmaceutical sales, marketing, or commercial operations
  • Strong analytical skills for data-driven decision-making
  • Ability to collaborate cross-functionally and lead initiatives
  • Effective communication and project management skills
  • Proficient in Microsoft Excel and data analysis tools
  • Field experience with territory and call planning

Responsibilities

  • Collaborate with Sales leadership on call plans and target guidance
  • Analyze field call metrics to identify gaps and recommend changes
  • Conduct root-cause analyses on territory performance
  • Drive field productivity tool adoption and provide user support
  • Design and measure field effectiveness initiatives
  • Partner with cross-functional teams to align priorities and programs
  • Coach sales teams on best practices and set performance objectives

Benefits

  • Flexible remote work arrangements
  • Opportunity to influence commercial performance
  • Professional growth through project management and cross-functional collaboration
  • Engagement in innovative sales force effectiveness initiatives
  • Direct contribution to customer engagement and patient outcomes
Full Job Description
Job Description

The Sr. Specialist, Sales Force Effectiveness is a hands-on, execution-focused role responsible for field launch readiness, improving customer engagement, and facilitating field execution. In this role, you will translate customer insights into targeted territory actions and call plans; champion adoption of field productivity tools and resources; maintain KPIs and scorecards; and collaborate closely with the Associate Director, Specialty Sales Force Effectiveness, as well as Sales, Marketing, Operations, and Digital Human Health, to design and execute sales force effectiveness initiatives that drive measurable actions and outcomes.

Territory & call planning
  • Collaborate with Sales leadership to operationalize call plans and target guidance for field teams.
  • Work with Sales leadership to implement recommended changes and monitor impact.
  • Analyze field call activity and coverage metrics to identify gaps in HCP reach, call frequency or call quality.
  • Recommend tactical adjustments (territory rebalance, routing changes, prioritized target lists) based on activity and capacity analysis.


Performance measurement & insights
  • Conduct root-cause analyses on underperforming/overperforming territories or segments and recommend targeted interventions or insights.
  • Leverage and/or assist in building field tools. Maintain and adjust field KPIs, dashboards and scorecards; analyze trends and produce actionable recommendations for field leaders.


Field Productivity Resources and Tools adoption
  • Drive adoption activities, including training, onboarding and user support.
  • Capture field feedback and translate into enhancement requests or requirements for IT/digital/operation partners.


Pilot & program execution
  • Design, run and measure focused field effectiveness initiatives (training, digital detailing, call guides and more) to test hypotheses and scale proven approaches.
  • Manage project plans, timelines and deliverables for assigned field effectiveness initiatives.


Cross functional coordination
  • Partner with Sales, Marketing, Analytics, Operations, and Finance to align priorities, ensure compliance and operationalize programs.
  • Act as the operational liaison between field teams and headquarter functions to accelerate issue resolution and deployment.


Field enablement
  • Coach sales leadership and field representatives on tools, processes and best practices; set objectives and conduct performance reviews.


Compliance & documentation
  • Maintain a high level of compliance knowledge to ensure all field programs and materials comply with field policy letters, relevant regulations, company policies and promotional codes.
  • Maintain documentation for governance and audit readiness.


If you are a proactive, detail-oriented professional who enjoys turning customer insight into practical field actions and working closely with cross-functional partners to drive measurable improvements, we'd like to hear from you. Join us to help optimize how our field teams engage customers and contribute directly to better commercial performance and patient outcomes.

Minimum Requirements:
  • Bachelor's degree in science OR High school diploma with 4+ years of relevant professional experience (e.g., sales, marketing, military, healthcare/scientific fields such as pharmaceutical, biotech, or medical devices)
  • 2+ years of experience in pharmaceutical sales, marketing, commercial operations, or a related field, either in the field or at headquarters
  • Strong analytical and problem-solving skills, with the ability to analyze, translate data and customer insights into actionable recommendations
  • Strong business acumen with a consultative, strategic approach to decision-making
  • Demonstrated ability to collaborate across functions and execute cross-functional initiatives
  • Effective communication, organization, project management, and stakeholder influence skills
  • Proficiency in Microsoft Excel and data analysis tools, with the ability to maintain KPIs and produce actionable reports
  • Practical field experience and a customer-first mindset, including territory and call planning and CRM/tool usage such as Veeva
  • Ability to work within compliance and governance standards
  • Ability to travel approximately 10% for national sales and headquarters meetings


Preferred Experience and Skills:
  • Analytics, field sales or key account management experience.
  • Knowledge in Immunology is nice to have.
  • Experience in Power Bi
  • Experience supporting product launches, field execution initiatives, or multi-market program rollouts
  • Familiarity with sales force effectiveness, targeting, segmentation, and incentive/compensation programs
  • Exposure to advanced analytics and AI-enabled solutions to identify performance opportunities and support data-driven decision-making
  • Hands-on analytics experience, including advanced Excel skills
  • Experience managing vendors or influencing budget decisions
  • Knowledge of omnichannel and digital engagement models
  • Experience with training, change management, and field capability-building initiatives


#MSJR

Required Skills:
Biopharmaceutical Industry, Biopharmaceuticals, Business Compliance, Business Planning, Data Analytics, Medical Devices, Project Management, Sales Force Effectiveness, Sales Leadership, Teamwork

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Remote

Shift:
Not Indicated

Valid Driving License:
Yes

Hazardous Material(s):
N/A

Job Posting End Date:
08/25/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

About Merck & Co, Inc

Schering-Plough Corporation is a major U.S.-based manufacturer of pharmaceuticals. It operates in three segments: Prescription Pharmaceuticals, Animal Health, and Consumer Health Care. Schering-Plough develops products targeting on allergy, cancer, hepatitis, cardiovascular, central nervous system, respiratory system, and more.  It was founded in 1851 by Ernst Christian Friedrich Schering as Schering AG in Germany. Schering-Plough manufactured several pharmaceutical drugs, the most well-known of which were the allergy drugs Claritin and Clarinex, an anti-cholesterol drug Vytorin, and a brain tumor drug Temodar. It also developed drugs targeting on central nervous system and the respiratory system. Schering Plough also owned and operated the major foot care brand name Dr. Scholl's and the skin care line Coppertone. These also became a part of the new company. Schering-Plough was a full member of the European Federation of Pharmaceutical Industries and Associations (EFPIA), a membership which is also maintained by the new Merck.

Merck & Co, Inc Careers

Join the visionary team at Merck & Co, Inc, a global leader in healthcare dedicated to advancing the world of medicine. As part of our professional community, you'll find dynamic job opportunities that foster innovation and leadership across various fields. Merck & Co, Inc is not just a company; it's a place where you can make a difference.

Work You’ll Do

At Merck & Co, Inc, we are committed to improving global health through groundbreaking research and innovative healthcare solutions. Our team is at the forefront of developing new therapies and vaccines that significantly impact public health worldwide. By joining us, you will collaborate with some of the brightest minds in the industry, using your skills to contribute to projects that save and improve lives around the globe.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a professional position, Merck & Co, Inc offers a range of career paths in environments that promote rapid professional growth and development. Explore job opportunities in research, digital transformation, manufacturing, and more, all while benefiting from a culture that supports diversity and inclusion.

Innovate and Lead

Merck & Co, Inc is an ideal environment for those who lead with curiosity and the drive to innovate. Our leadership is committed to fostering a culture where inventive thinking and collaboration are encouraged, making it a perfect place for professionals who seek to make an impact through their work.

Develop Your Skills

With Merck & Co, Inc, you are not just getting a job; you're gaining access to unparalleled career development opportunities. Enhance your skills through diverse training programs, workshops, and continuous learning courses designed to help you grow at every stage of your career.

Benefits and Culture

We understand that our employees are our greatest asset, which is why we offer competitive benefits designed to support the health and well-being of you and your family. From comprehensive health care coverage and retirement plans to flexible working conditions and wellness programs, our benefits package is designed to meet the diverse needs of our team members.

Join Our Team

Ready to advance your career at Merck & Co, Inc? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, creative, and solution-driven team players. Prepare your resume, sharpen your interview skills, and become part of a company that's dedicated to making a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Engage with us through our careers blog and by participating in networking events and employment fairs. Subscribe to receive personalized job alerts and the latest news tailored to your preferences. Discover the exciting and rewarding opportunities that await at Merck & Co, Inc. Join us in our mission to improve health and wellness around the world.
Learn more about Merck & Co, Inc
Size
68,000 employees
Market Cap
$282.6 billion
Industry
Pharmaceuticals & Biotech
Net Income
$7 billion
Founded
1668
5 Year Trend
+4.1%
Revenue
$47.9 billion
NASDAQ
MRK
* Ladders Estimates

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