Role description

Job Title: Senior Specialist - Program & Project Management

Work Location- Frisco, TX

Job Description:

We are seeking a Senior Project Manager to lead implementation strategy and execution with a strong focus on capacity management delivery planning and scalable onboarding This role sits at the intersection of strategy and day-to-day execution ensuring that client demand product readiness and implementation capacity are aligned to deliver predictable high-quality outcomes

The ideal candidate is equally comfortable setting direction and frameworks as they are driving execution, resolving delivery risks and managing cross functional dependencies in a client facing implementation environment

Define and own the implementation capacity strategy aligned with business growth sales pipeline and product roadmap.

Develop forecasting models that translate client demand onboarding complexity and release schedules into realistic delivery capacity plans.

Partner with Implementation Product Sales and Operations leadership to shape onboarding models sequencing strategies and prioritization frameworks.

Establish governance structures intake processes and decision criteria for managing demand vs capacity.

Identify systemic delivery risks and drive long term mitigation strategies process tooling resourcing.

Provide strategic input into staffing plans, investment decisions and roadmap readiness discussions.

Own execution of cross functional implementation projects from intake through onboarding and stabilization.

Driving detailed delivery plans milestones dependencies and risk management across concurrent client implementations.

Monitor capacity utilization throughput backlog health and delivery velocity on an ongoing basis.

Proactively identify and resolve delivery blockers related to people process or system constraints.

Lead regular execution reviews, escalation management and stakeholder communications.

Ensure learnings from incidents, delays or escalations are translated into actionable improvements.

Act as the central coordination point between Client Implementations Product Engineering Sales Client Success and Operations.

Facilitate tradeoff discussions when delivery demand exceeds available capacity.

Influence senior stakeholders with data driven recommendations on timelines scope and sequencing.

Support client facing conversations when delivery risks or capacity constraints impact commitments

Define and track KPIs including implementation throughput time to onboard capacity utilization and backlog pipeline health.

Build clear executive level reporting that provides visibility into both current execution and future capacity risks.

Use data to continuously refine forecasts planning assumptions and delivery models.

Required Qualifications

8 years of experience in Project Management Delivery Management or Implementation leadership roles.

Proven experience balancing strategic planning and Handson execution in client facing environments.

Strong background in capacity planning demand forecasting and delivery governance.

Experience working in enterprise high-volume environments payments fintech SaaS telecom utilities or regulated industries.

Ability to influence across teams without direct authority.

Strong communication skills including executive level updates and client facing discussions.

Preferred Qualifications

Experience with complex system integrations or API based implementations.

Familiarity with regulated or mission critical platforms.

Experience partnering closely with Sales on delivery commitments and onboarding timelines.

PMP PgMP SAFe Agile or similar certifications preferred.