Title and Summary

Senior Specialist, Product Management

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

Overview
The Offers team is looking for a Product Management Sr. Specialist to help drive our customer experience strategy forward by consistently innovating and problem-solving. The Offers Team is focused on driving revenue through our proprietary platform and merchant network. The ideal candidate is passionate about the customer experience journey, highly motivated, organized, intellectually curious, analytical, possesses some knowledge of technical concepts, and can help contribute to a high growth global product.

Role
• Lead day-to-day maintenance and seamless CX journey while monitoring existing Offers presentment channels, performance, and site analytics for our global customers
• Coordinate with internal global offers team and regions to align on offer presentment roadmaps and potential enhancements
• Support managing tasks related to implementing cardholder journeys for new clients and market opportunities and quarterly program cycles
• Work cross-functionally across offers organization: Product Enablement, Product Development, Commercialization, and Engineering Teams and partner with broader support operational teams such as Product Operations, CIS, and Business Operations as needed
• Liaise with Regional Product teams on channel maintenance, enhancements, translations, and key performance indicators on health and success
• Partner with third party vendors to manage presentment, capability & CX enhancements, AI translations, campaigns, audits, image sourcing, and creative assets for marketing campaigns
• Support strategy for future of presentment and outlook on the competitive landscape
• Lead budget activities tied to offer presentment management

All about you:
• Strong attention to detail, ensuring accuracy, quality, and consistency across deliverables and processes.
• Highly organized, with the ability to prioritize competing demands and effectively manage timelines and stakeholders.
• Technical knowledge is a plus, with the ability to understand technical concepts and collaborate effectively with product and technology teams.
• Ability to manage multiple projects simultaneously, balancing priorities while maintaining focus on execution and delivery.
• Ability to thrive in a fast-paced environment, demonstrating adaptability and sound judgment amidst changing business needs.
• Drive for automation and process improvement, identifying opportunities to increase efficiency, scalability, and operational effectiveness.
• Motivated self-starter with a passion for delivering results, taking ownership of initiatives and proactively driving work forward.
• Curious mindset, with a desire to learn, ask questions, and continuously seek opportunities for improvement and innovation.
• Creative problem solver, able to analyze challenges, identify solutions, and drive effective outcomes.
• Strategic thinker, capable of connecting day-to-day execution with broader business objectives and long-term goals.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges
Purchase, New York: $120,000 - $204,000 USD