Title and Summary

Senior Specialist, Loyalty Rewards

Overview:

This role is a force multiplier for the Loyalty Rewards product team, enabling deeper understanding of platform potential, stronger data-backed decision-making, and clearer GTM execution. Over time, the Senior Specialist will become a trusted product expert who helps ensure Mastercard continues to deliver high-impact, scalable loyalty solutions worldwide.

You will play a critical role within Mastercard's Loyalty Rewards product organization, supporting the development, commercialization, and scaling of data-driven promotional capabilities across global markets.

This role is well suited to an analytically minded product professional who is comfortable working with technical documentation, architecture diagrams, and API specifications, and who can translate that complexity into clear go-to-market insights, opportunity assessments, and product narratives. The individual will grow into a subject-matter expert in Mastercard Promotions and Redemptions, with deep understanding of how loyalty, rewards, and promotional mechanics drive customer engagement and measurable ROI.

Key Responsibilities:

Product Expertise
• Develop a strong working knowledge of our entire Loyalty Rewards product suite, with particular focus on Mastercard Promotions, including how promotions are configured, scored, fulfilled, tracked, and reported across different markets and use cases.
• Act as a Loyalty Rewards subject-matter expert, supporting both internal stakeholders (Product, Sales, Engineering, Analytics) and external conversations where needed.
• Stay current on Loyalty Rewards product capabilities, roadmaps, and dependencies across Mastercard's broader Rewards ecosystem.

Technical & Analytical Product Support
• Partner closely with engineering, analytics, and platform teams to assess potential feature enhancements to determine what is feasible, scalable, and commercially viable.
• Review and champion technical documentation, architecture diagrams, API specifications, and reporting outputs to understand how our capabilities function end-to-end and identify future opportunity areas.
• Translate technical concepts into clear product insights, limitations, and opportunities for non-technical audiences.

Data, ROI & Opportunity Assessment
• Support the development of data-backed product narratives, including insights on customer behavior, engagement uplift, market insights, and commercial impact.
• Conduct opportunity assessments for new use cases, feature enhancements, or GTM pathways, using both data and platform capabilities as key inputs.
• Analyze performance data, reporting outputs, and market inputs to assess the ROI and effectiveness of promotions across different configurations and markets.

Go-to-Market & Commercial Enablement
• Independently conduct qualitative and quantitative analysis to support new and existing product and strategy recommendations to enable market opportunity sizing and prioritization.
• Help shape sales-ready messaging, best practices, product documentation, and enablement materials that clearly articulate value, constraints, and differentiation.
• Work with regional and global partners to ensure technical realities and product maturity are accurately reflected in GTM strategies.

Cross-Functional Collaboration
• Collaborate with global and regional stakeholders across Product, Sales, Solution Engineering, Analytics among others, to drive alignment.
• Contribute to roadmap discussions by providing structured input on customer needs, technical feasibility, and commercial impact.
• Support coordination across the broader Rewards and Loyalty teams to ensure Promotions are positioned cohesively within Mastercard's offerings.

All about you:
• Strong analytical mindset with demonstrated ability to work with data, metrics, and ROI-driven decision making.
• Comfort working with technical materials (architecture diagrams, specifications, platform documentation) and synthesizing them into actionable insights.
• Ability to translate complexity into clear, structured product and GTM recommendations.
• Background in Product Management, Product Operations, or Product Strategy, ideally within payments, loyalty, rewards, or digital platforms.
• Interest in (or experience with) promotions, loyalty programs, incentives, or customer engagement mechanics.
• Understanding of how product capabilities drive commercial outcomes such as adoption, engagement, and spend.
• Highly detail-oriented, comfortable managing multiple priorities across many stakeholder groups.
• Strong communicator, able to tailor messages for technical and non-technical audiences.
• Self-starter who can operate with a mix of structure and ambiguity and grow into increasing ownership over time.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges
Toronto, Canada: $94,000 - $138,000 CAD