Senior Specialist Customer Account-REMOTE

US-AnywhereRemote in Seattle, WA
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 2+ years of related work experience preferred
  • 1+ years of account management experience preferred
  • Proficiency in Excel and PowerPoint
  • Strong presentation skills
  • Experience leading on previous projects
  • Demonstrated understanding of sales fundamentals
  • Strong communication, judgement, and problem-solving skills.

Responsibilities

  • Drive category growth and achieve annual sales targets.
  • Develop business plans including new item presentations and focused initiatives.
  • Support business planning tools through distribution tracking and promotion administration.
  • Analyze category reports to identify insights and provide recommendations.
  • Partner with CMI to convert shopper insights into actionable strategies.
  • Collaborate with the Data and Reporting team to enhance analytics and insights.
  • Manage commercial spend efficiently to meet sales and trade objectives.
  • Customize category plans for Dollar/Value accounts presentations.
  • Enhance selling capabilities through improved analytics and insights.
  • Participate in career development programs for personal growth.
  • Act as a peer coach for training and development of analysts.
  • Ensure effective communication with commercial development partners.

Benefits

  • Performance-based incentives
  • 401k with company match
  • Healthcare coverage
  • Broad range of additional benefits
  • Competitive total rewards package.
Full Job Description
This position is not eligible for Visa Sponsorship.

The Coffee & Beverage (C&B) categories are among the most dynamic and fastest growing in retail. Consumers' and shoppers' passion for these products keeps them seeking leading brands that elevate daily rituals and inspire exploration and discovery. As a Sr. Customer Account Specialist supporting Dollar/Value, you will support the CAM for all Sales responsibilities and make the direct sales call for Dollar Tree and Sav-A-Lot.

Responsibilities:
  • Drive category growth and achieve annual sales and commercial spend targets.
  • Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.
  • Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.
  • Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations
  • Partner with CMI to transform shopper insights into action
  • Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.
  • Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up
  • Responsible for timely and effective communication of customer/category and forecast information
  • For customer presentations, develop/customize category plan based selling stories for Dollar / Value Accounts regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.
  • Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement
  • Ensure timely and professional participation in career development programs
  • Drive one's own development through the adoption of capability tools
  • Develop critical behaviors through robust PDP process
  • Act as Peer Coach and provide training to analysts
  • Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners


Requirements:
  • Bachelors degree or equivalent experience required
  • 2+ years of related work experience preferred
  • 1+ years of account management experience preferred
  • Proficiency in Excel and PowerPoint
  • Strong presentation skills
  • Experience in leading/owning projects on previous teams
  • Successfully delivered on KPI objectives in previous roles
  • Demonstrates a thorough understanding of the sales fundamentals
  • Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation
  • Takes the initiative to execute with minimal supervision
  • Challenges current processes, generating innovative suggestions that improve performance even beyond own role
  • Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact
  • Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity
  • Proactively identifies opportunities beyond what is expected in own role


The approximate pay range for this position is $80,000 to $120,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

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