Senior Specialist, Client Processing

BNY Mellon

$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • 5-7 years of relevant work experience preferred
  • Familiarity with brokerage processing preferred
  • Applicable local/regional licenses or certifications required
  • Strong analytical and problem-solving skills needed

Responsibilities

  • Provide complex analytics and reporting services
  • Manage moderate to complex external client issues
  • Advise organizational teams for timely service delivery
  • Ensure timely resolution of problems with teams
  • Participate in product development and system testing
  • Integrate area knowledge with industry standards to offer client solutions
  • Support, review, and train lower-level client processing roles

Benefits

  • Family-friendly, inclusive employment policies
  • Programs to support wellbeing and work-life balance
  • Opportunities for professional development and training
  • Diversity and inclusion initiatives
  • Employee forums for community engagement
Full Job Description
Job Description

"Client Processing - IC3Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles.May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions.Contributes to the achievement of related teams objectivesBachelors degree or the equivalent combination of education and experience is required.5-7 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business..BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.Minorities/Females/Individuals with Disabilities/Protected Veterans.Our ambition is to build the best global team ? one that is representative and inclusive of the diverse talent, clients and communities we work with and serve ? and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums."

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