About the team

Field Engineering sits at the technical heart of hx's go-to-market engine, owning the 'Technical Win' in every opportunity. The team operates at the intersection of product, sales, and customer success, working directly with underwriters, actuaries, IT leaders, and security teams at some of the world's most sophisticated insurers.

This is where deep technical capability, domain expertise, and commercial insight come together to solve complex problems and design solutions customers trust to run their most critical pricing and underwriting decisions.

The team thrives at the edge of what's possible - tackling the hardest integration and implementation challenges where creativity, rigour, and technical depth are essential. Every engagement is high-stakes, highly visible, and directly influences both revenue outcomes and product direction.

This is a high-ownership, collaborative environment where consistency of execution matters as much as innovation. Field Engineering doesn't just support deals - it accelerates them, de-risks them, and shapes how hx shows up in the market.

This is a people-first leadership role focused on team performance, coaching, and operational excellence. You will be accountable for how effectively the Solutions Engineering team supports revenue, while partnering closely with Sales, Product, and Customer Success to ensure strong, consistent technical execution.

Check out our Field Engineering Candidate Hub for a behind the scenes look at the team you would be joining!

What you'll be doing

• Drive optimal win rates across qualified opportunities by coaching Solutions Engineers through discovery, demos, and proof-of-value engagements with clear, commercially aligned execution
• Improve conversion from proof-of-value to closed deals by analysing outcomes, capturing learnings, and refining how the team builds customer confidence
• Reduce sales cycle length and improve forecast accuracy by identifying technical risks early and partnering with Sales to proactively unblock deals
• Build and develop a high-performing, engaged team through clear standards, structured feedback, and defined career progression pathways
• Establish consistent execution frameworks across discovery, solution design, and POV delivery, using metrics and AI-enabled workflows to scale quality
• Partner cross-functionally with Sales, Product, and Customer Success to align technical execution with revenue goals and influence product direction

What you'll need to have done

• Led or significantly contributed to Solutions Engineering or Solutions Architecture teams in a B2B SaaS or similarly complex environment
• Demonstrated measurable impact on presales metrics such as win rates, POV conversion, sales cycle length, or forecast accuracy
• Built or improved presales processes (discovery frameworks, demo structures, POV execution) that brought consistency and quality to how technical teams engage with customers.
• Coached and developed individual contributors, improving technical storytelling, solution design, and stakeholder management, alongside experience (or clear readiness) in hiring, onboarding, and managing performance. Used data and metrics to drive team performance and accountability.
• Partnered effectively with Sales, Product, and Customer Success to align technical strategy with commercial outcomes
• Maintained technical credibility with customers, senior stakeholders and internal teams by staying current with product capabilities, guiding solution design, and supporting the team through complex technical conversations.

You're unlikely to thrive here if

• You prefer to stay hands-on as an individual contributor rather than building leverage through coaching and team development.
• You're uncomfortable holding people accountable to clear standards or providing direct feedback when performance falls short.
• You default to process over judgment, or struggle to operate effectively in a fast-changing, high-stakes environment where the playbook is still being written.

Compensation

Base Salary: $164,000 - $227,000

On Target Earnings: $200,000 - $283,000

Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.

Benefits

• $6,000 training and conference budget for individual and group development.
• Full medical, dental, and vision package to fit your needs.
• Mental health support via Spring Health and Rula.
• Access to One Medical.
• Flexible vacation policy - take time when you need it.
• Pet discount plans, retirement plan (401K), and discount programs available to employees..

Additional perks

• Top-spec equipment (laptop, screens, adjustable desks, etc.).
• Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
• Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry
• Exceptional opportunities for personal development and growth as we build something remarkable together.

Interview process

1. Virtual meet with Talent Partner to kick things off
2. Hiring Manager Interview with Urszula Etheridge, Director of Solutions Engineering
3. Skills Assessments
4. Meet with one of Sales Leaders & Have Lunch with Urszula
5. Values Interview
6. We offer!

Next steps

If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome.

For more information about applying and to view other opportunities, you can visit our careers page.

{{Base: $164,000 - $227,000 with a Commission variable of 25% bonus. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.}}