As a highly impactful individual contributor, the Senior Solutions Consultant leads complex client engagements and technical projects. You will act as the hands-on project owner for Vodori's existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product. Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers. Responsibilities • Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services. • Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists • Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices. • Orchestrate repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards. • Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment. • Manage the successful end-to-end delivery of additionally assigned specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations. • Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub. • Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans. • Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value. • Define and adhere to project schedules, managing competing priorities and mitigating risks. Requirements • 5-7 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer). • Familiarity with business process optimization, workflow, and enterprise content management concepts. • Strong attention to detail, organization skills, and proficiency in project management. • Proven ability to effectively prioritize work with strong follow-through on task completion. • Direct client engagement experience with a track record of delivering high customer satisfaction. • Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities. • Strong written and verbal communication skills. • Knowledge of the promotional content approval process or experience in regulated industries is a plus. • Hands-on Jira experience for managing work, tracking program progress, and coordinating across teams. • Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus. • Experience with customer management tools like GuideCX, Zendesk and HubSpot • Proven ability to coordinate cross-functional resources • Experience applying generative AI to enhance internal operational workflows and elevate customer-facing deliverables The anticipated base salary range for this position is $100,000-$120,000 annually, depending on relevant experience, skills, qualifications and location. We offer an attractive Total Rewards package that includes: • Competitive salary • Company bonus program or commission plan • Stock options (that's right, every employee owns a piece of Vodori) • Medical, dental, vision benefits • 401(k) with company match • Remote work option • 10 weeks paid parental leave • Unlimited vacation time (Yes, really!) • Employee recognition programs The pay range for this role is: 100,000 - 120,000 USD per year (Remote)