What Your Impact Will Look Like- Working on the Solution Consultant team at Granicus offers the opportunity to leverage human-centered practices and a systems-thinking approach to transform how people experience public services. We apply user empathy, data, and insights to nurture the connection between people and government. Our Solution Consultants serve as both technical and consultative strategy leads, analyzing the current state customer experience, then mapping an idealized journey to meet our customers' goals and inspire new approaches.
- Solution Consultants lead discovery and technical demonstration activities to understand our customers' needs and their overall goals. They conduct individual interviews, facilitate discovery workshops, and review content or data to glean insights - then develop actionable plans for enhanced digital experiences. They produce artifacts to aid the development of strategies that meet real human needs - including personas, journey maps, messaging frameworks and more. Our Solution Consultants are responsible for providing agencies with guidance in various spheres of business, including engagement strategy, business transformation, and digital and innovation capabilities.
- As a Senior Solution Consultant, you will both participate in these processes and mentor others to improve their skills. You will utilize your excellent communication skills and deep experience to establish and maintain strong relationships throughout the sales cycle. You will create combined solutions of services and technology to facilitate critical business objectives for Granicus customers.
You Will Love This Job If You Have- Working with product and sales teams to interpret customer requirements and deliver solutions with the end-goal of sales in mind
- Meeting with agencies and helping them reimagine the connection between people and government
- Developing and delivering effective Pitch, Solution, and Technical demonstrations of Granicus solutions that clearly show how they will help the
- customer achieve their goals
- Building and maintaining a library of solutions, customer examples, supporting collateral, and POCs
- Building and maintaining demonstration websites and assets to be used by our team and others throughout Granicus
- Being a strategic sales and technical resource for the sales organization
- Guiding technical scoping conversations with the agency and our Granicus implementation teams
- Responding to functional and technical elements of RFIs/RFPs
- Maintaining a library of technical capabilities that are used in these RFPs
- Responding to formal customer technical needs, such as Security Questionnaires
- Assisting with sales and our own team's learning paths through content, coaching, and training projects
- Learning the full suite of the Granicus platform through constant training, reading product releases, and internal product discussions
- Assisting with lead generation and marketing efforts through webinar and conference support
Pay RangeUSD $110,000.00 - USD $130,000.00 /Yr.
About UsDon't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey. - A few culture highlights include - Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
The BenefitsAt Granicus, we offer a
comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one.
Here's what you can expect as a U.S.-based team member:
Flexibility & Balance- Flexible Time Off - Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement - Support a productive home office environment.
Health & Wellness- Multiple Health Plan Options - Including a 100% employer-paid plan.
- Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program - Stay active, your way.
- On-Demand Mental Health Support - Access to Headspace and other wellness tools.
Family & Future- Paid Parental Leave - For both birthing and non-birthing parents.
- Traditional & Roth 401(k) - With a generous company match.
- Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.
Growth & Recognition- Online Learning Platforms - Fuel your professional development.
- Competitive Salary & Bonuses - Your contributions are valued and rewarded.
