At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions.

We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.

• Partner with Sales and customers to design AI-powered CX strategies and solutions

• Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions

• Position Genesys Cloud as an experience orchestration platform

• Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots

• Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures

• Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)

• Assist in building business cases tied to ROI and operational efficiency

• Support RFx processes with strong technical contributions

• AI fluency with a portfolio as proof

• Experience in pre-sales, solutions consulting, or solutions architecture

• Strong interest or background in CX, CCaaS, and AI workflows

• Demonstrated understanding of cloud architectures, APIs, and integrations

• Ability to translate technical concepts into business value

• Experience or desire to work with enterprise customers and stakeholders

• Strong communication and storytelling skills

• Growth mindset—eager to learn, collaborate, and develop into a top-tier SC

• Based in the US

This isn’t just another IC role.

It’s an opportunity to:

• Accelerate business transformation by integrating new skills into our proven sales methodology

• Be part of a team that values collaboration over heroics

• Help shape how modern, AI-driven CX solutions are brought to market

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.