Atlassian

Senior Solution Consultant

Atlassian • $159K — $207K *
US-Anywhere
+ 6 other locationsRemote
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years of experience in SaaS companies
  • 5+ years in customer-facing roles influencing technical administrators and executive leadership
  • Expertise in Enterprise Agility and operational dysfunction guidance
  • Experience with enterprise strategy & planning tool implementation and integration
  • Familiarity with AI integrations like Rovo and Agentic AI
  • Fluent in English; secondary language skills (Spanish, French, Portuguese) preferred

Responsibilities

  • Collaborate with Advisory Services peers to enhance customer service outcomes
  • Engage with clients to resolve business challenges using Atlassian solutions
  • Promote opportunities for service and product growth within client organizations
  • Develop deep industry knowledge and stay updated on evolving best practices
  • Create technical documentation and guidance to meet customer objectives
  • Advocate for customer needs with internal teams to develop innovative solutions
  • Travel up to 30% for internal and customer-facing events

Benefits

  • Ample time off
  • Annual education budget
  • Paid volunteer days
  • Health and wellbeing resources
  • Robust community engagement programs
Full Job Description
Overview

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solution Consultant with a Strategy Collection focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Senior Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Responsibilities What you'll do:
  • Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

  • Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

  • Identify and promote opportunities for service and product expansion within a clients organization

  • Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

  • Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

  • Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers

  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:
  • 6-8 years of experience within SaaS companies

  • 5+ years of experience in customer-facing roles where youve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

  • Demonstrated expertise in Enterprise Agility, including

    • Experience discovering enterprise, program, and team-level ways of working and anti-patterns, providing guidance on organizational, operational, and delivery dysfunction

    • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their enterprise strategy and operating model at scale

    • Delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into complex customer environments

    • Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)

  • Experience with Rovo, Agentic AI, MCP, and/or other AI integrations

  • Youre fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

Its nice if you are:
  • Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

  • Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

  • Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidates skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $159,300 - $207,975

Zone B: $143,370 - $187,178

Zone C: $132,219 - $172,619

In Canada, for this role, our current base pay range for new hires is:

Canada: CA$125,100 - CA$163,325

Qualifications

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 194,000 customers worldwide, including 85 of the Fortune 100, Atlassian is changing the way teams work. Our products help teams organize, discuss, and complete shared work. Atlassian has a unique business model that allows us to deliver software to teams of all sizes, from small startups to large enterprises. Our products are available on a subscription basis, with no upfront fees or long-term commitments. Atlassian was founded in 2002 and is headquartered in San Francisco, California.
Learn more about Atlassian
Size
6,433 employees
Market Cap
$31.9 billion
Industry
Net Income
-$1.1 billion
Founded
2002
5 Year Trend
+34.9%
Revenue
$1.8 billion
NASDAQ

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