ServiceNow

Senior Software Engineering Manager | Applied AI Engineering

ServiceNow • $190K — $334K *
Santa Clara, CA 95051In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10-15 years of software engineering experience, preferably at scale
  • Proven ability to build and manage high-performing engineering teams for 2+ years
  • Expertise in integrating AI into processes and workflows
  • Deep technical skills for architecture evaluation and problem-solving
  • Experience in establishing and upholding engineering best practices

Responsibilities

  • Set the architecture and strategy for AI-based security solutions
  • Develop systems that use both internal and external data effectively
  • Empower security professionals to manage their own automation
  • Recruit and mentor a top-tier engineering team
  • Create an efficient development process to enhance delivery speed
  • Collaborate with various security teams to shape project priorities

Benefits

  • Comprehensive health plans including flexible spending accounts
  • 401(k) Plan with company matching contributions
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away policies
  • Family leave programs
Full Job Description
Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Cyber defense doesn't scale through headcount alone. It scales when systems make defenders exponentially more effective. We're looking for a Sr Software Engineering Manager to join Cyber Defense Engineering and build the Applied AI Engineering function: a small, high-caliber engineering team applying AI and automation to some of the most challenging problems in cyber defense, protecting a platform trusted by thousands of the world's largest enterprises.

You'll own the architecture for systems that automate security incident investigations, accelerate threat hunting, operationalize threat intelligence, scale attack path management, and turn security issue management into measurable risk reduction. You'll also build the internal capability for security practitioners to extend that automation themselves, so your systems compound impact rather than create new bottlenecks.

This is a rare opportunity to define how AI transforms cyber defense at scale, with the technical latitude and executive backing to do it right.

What You'll Do
  • Own AI-Powered Security Architecture: Set the technical strategy and architecture for AI-powered use cases across cyber defense domains, including threat intelligence, threat hunting, security operations, incident response, attack path management, and security issue management
  • Unify Data Into Defender-Ready Systems: Build solutions that fully leverage internal telemetry, asset data, context, and external intelligence to deliver domain-specific use cases that enable cyber defenders
  • Enable Practitioner Self-Sufficiency: Empower security practitioners to extend and maintain automation themselves, compounding your team's impact over time
  • Build a World-Class Engineering Team: Recruit and grow a high-performing engineering team, setting a high technical bar and building durable career paths
  • Drive Shipping Velocity: Establish a rapid, low-risk shipping cadence, owning architecture decisions and removing blockers so your team moves fast without breaking things
  • Shape the Roadmap Cross-Functionally: Partner closely with Security Operations, Threat Intelligence, Hunting, Red Team, and more on priorities


Qualifications

Required Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 10 to 15 years building and shipping software systems at scale (backend, full stack, data, or platform engineering) OR similar experience with education
  • Proven track record of building or scaling a high-performing engineering team, with 2+ years managing engineers
  • Deep technical fluency: you can code review, evaluate architecture tradeoffs, and unblock the hardest problems your team faces
  • Demonstrated ability to distinguish "build it ourselves" from "enable someone else to build it": this role demands both engineering execution and a coaching mindset
  • Comfort operating with significant ambiguity, standing up a new function from the ground up
  • A track record of establishing engineering best practices and holding a team to a high bar of technical excellence

Preferred Qualifications
  • Security domain experience (incident response, SOC, threat intelligence, hunting, vulnerability management, etc.), or a strong appetite to learn it quickly
  • Experience applying AI/ML to operational or workflow automation at scale
  • Familiarity with modern data infrastructure
  • Experience building enablement programs, internal platforms, or tooling for non-engineer end users

#SecurityJobs

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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