The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code,
the position will be responsible for designing, building, delivering and maintaining a highly scalable set of

products and applications. The incumbent will use industry best practices and work collaboratively with cross-
functional team of product managers, UX designers, architects, principal engineers, software engineers, test

automation team and DevOPS engineers.

Participates in architectural design, system analysis, and programming activities on application
software; this may often require independent research and study
Develops high-quality and production-ready software by using best-practice data structures,
algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
Writes highest quality code with utmost attention to scalability, security and performance and with an
end-to-end mindset from conception to delivery and production support, owning specifications, quality,
release deployments and monitoring of production health.
Produces complete, simple, and readable technical documentation for everything developed and
maintains a team culture of documenting everything
Tests and ensures quality of all code that developed in line with principles of test-driven
development and continuous delivery, utilizing test automation frameworks wherever possible
Participates in code-reviews, provides technical guidance and mentors software engineers
Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation
and other teams and business units to define, prioritize, sequence and scope business and functional
requirements and drive results.
Instruments infrastructure and application performance monitoring, capacity management, alerting, tools
instrumentation and metrics (KPI) management
Performs impact assessment of product (hardware, software) upgrades
Assists in planning, coordinating, and executing engineering projects
Supports and collaborates with other Engineers through evaluation, design analysis, and development
phases
Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be
the technical expert while collaborating with cross-functional teams
This list is not all-inclusive and you are expected to perform other duties as requested or assigned

Skills/Experience:

Java language knowledge for building services and micro services such as Restful with JSON and/or
SOAP with XML based request/response required
Implementing design patterns, algorithms and applying innovative methodologies experience required
Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
Git/GitHub or any other distributed version control systems knowledge required
Jenkins, CloudBees and/or CI/CD systems working experience required
Edifecs knowledge preferred.
Contact Center operations and technologies knowledge preferred
Telephony and multi-channel capabilities knowledge preferred
UI framework knowledge such as Angular, React and/or Node preferred
Natural Language and Voice Biometrics knowledge preferred
AGILE, JIRA, and Confluence experience preferred
Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to
detail and drive for excellence
Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend
corrective actions and lead resolution efforts