Job Description:

About the Role

The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be directly responsible for enhancing both the customer and agent experience, ensuring frictionless access to support.

As a Senior Software Development Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely new, high-impact capabilities. You will build rich, intuitive user experiences that empower our agents and customers alike, while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role, perfect for someone passionate about making a significant impact, eager to take on ownership, and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

You Will:

• Lead the technical strategy and systems of the Customer Success Technology engineering team.
• Contribute to the architecture and technical roadmap of our software systems, balancing short-term goals with long-term scalability and maintainability.
• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with product managers, designers, and fellow engineers to understand requirements and translate them into scalable, high-quality software solutions.
• Architect and implement solutions for complex, ambiguous problems encompassing frontend interfaces, backend systems, and agentic AI applications to deliver rich user experiences, optimized contact handling, and back-office automation.
• Troubleshoot and debug issues, perform root cause analysis, and implement solutions to ensure the reliability and performance of our applications
• Report directly to an Engineering Manager within the Customer Success Technology organization.

You Have:

• Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
• 6+ years of experience in software engineering in a team environment
• Experience as a lead, working on both the frontend, backend, and anything it takes and delight users both internally and externally
• Experience leading other engineers on large features in collaboration with Product Management and other partners.
• Exposure to DevOps practices and CI/CD pipelines
• Hands-on experience leveraging modern AI development tools (such as Claude Code, GitHub Copilot, or Cursor) to accelerate development, debugging, and code optimization.
• Bonus: Experience or exposure to AI engineering applications is a plus!

Compensation Details. The starting base salary range for this position is $152,000 to $190,000 CAD. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• 4 weeks' vacation
• Health, dental, and vision + RRSP plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.