We are looking for a talented and motivated Client Services Engineer with strong problem-solving and customer service skills. The individual we seek will be an essential contributor to our company's success. You will work closely with our clients, engineers, testers, and product teams in a fun and open atmosphere helping FinTechs realize their payment strategy by deploying Jack Henry's products and services.

This position may be worked remotely within the United States, with the exception of California.

The salary range for this position is $100,000- $140,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:
• Performs and may lead system analysis and programming activities which may require research and timely, effective, and quality delivery of software into production.
• Performs, and may lead, technical/engineering support for new and existing applications from code delivery until the retirement of the application.
• Develops, tests and reviews applications based on business requirements and industry best practices.
• Uses best practices and standard guidance to create and modify code. Considers how code changes will affect end users and internal teams. May review code created by less experienced team members.
• Collaborates with QA team to ensure timely delivery of high-quality products.
• Performs, and may lead, work with cross-team as projects dictate.
• Works on, and may lead, critical tasks and deliverables with no assistance, and sets and updates expectations on size, scope, and timelines.
• Participates in and may lead team in cross-functional meetings and discussions.
• Creates required technical documentation.
• Stays updated with emerging technologies and industry trends, recommending innovative solutions to improve software development processes.
• Adheres to documented departmental and corporate standards. Participates in the definition and documentation of standards.
• May lead unit tests and integration tests to ensure the reliability, security, and performance of developed software.
• Debugs and troubleshoots issues as they arise, providing timely resolutions.
• May contribute to product architecture.
• Performs other duties as assigned
• May perform other job duties as assigned.

What you'll need to have:
• Minimum 6 years of experience in a software development.
• Knowledge of US payment methods (specifically ACH, Wire, card payments, and RTP)
• A Bachelor's and/or Master's degree or equivalent combination of training and experience.
• Experience working with fintech companies and/or financial services companies.

What would be nice for you to have:
• Applies advanced, wide-ranging experience; uses in-depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex problems, models and procedures. Provides solutions to issues in creative and effective ways. Understands the interrelationships of different disciplines.
• Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Knowledge in software development methodologies, Domain and industry knowledge, Awareness of business issues as they impact overall project plans
• Ability to lead complex and diverse projects.
• Ability to demonstrate good judgment in selecting methods and techniques for obtaining solutions.
• Experience in Software design and implementation, Analysis and design at multiple-project level.
• Research, analysis and problem resolution
• Communication and interpersonal skills
• Strong organization and time management skills
• Excellent knowledge in all phases of the development cycle including concept, technical design, prototype, code development, testing, release to QA and/or implementation
• Ability to manage and prioritize multiple tasks, with no assistance, while remaining flexible to changing requirements.
• Ability to provide task estimates including effort and cost; adjusts estimates as needed

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.