Otter

Senior Software Engineer, Menu Platform - Mountain View, CA

Otter$176K — $242K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent experience
  • 5+ years of professional software engineering experience
  • Strong background in building scalable and reliable distributed systems
  • Experience building large-scale, high-traffic applications
  • Proficiency in Java and modern backend development practices
  • Ability to design new systems from scratch and evolve existing architectures
  • Demonstrated track record of meaningful, high-quality contributions
  • Clear communicator capable of partnering with both technical and non-technical stakeholders

Responsibilities

  • Build data-driven features that power dynamic menu operations
  • Contribute to planning and strategy for tools and internal platforms
  • Design, implement, and test backend services using agile practices
  • Collaborate cross-functionally with engineering, product, and support teams
  • Write, debug, and maintain high-quality code across multiple projects
  • Architect scalable systems capable of supporting large, distributed workloads
  • Improve platform reliability, performance, and developer experience
  • Champion innovation and continuously explore new technologies and approaches

Benefits

  • Medical, dental, and vision insurance (multiple plans, incl. HSA options)
  • Company-paid life and disability insurance (short- and long-term)
  • 401(k)
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Discretionary vacation days and paid holidays
Full Job Description
What you'll do

Our Menu Platform (featured on our tech blog) is the central hub for comprehensive menu management. It streamlines operations, enhances the customer experience, and provides a single source of truth for menus across online delivery channels such as DoorDash, Uber Eats, Grubhub, etc., and Point-of-Sale (POS) systems such as Square, Toast, Clover, NCR, etc.

Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. For more information, please visit our help center.

With 99.99% platform availability and 150K+ restaurants, our platform is a critical infrastructure for restaurants worldwide.

As a backend-focused Software Engineer, you will help advance this high-scale, high-impact platform. You will:
  • Build data-driven features that power dynamic menu operations.
  • Contribute to planning and strategy for tools and internal platforms.
  • Design, implement, and test backend services using agile practices.
  • Collaborate cross-functionally with engineering, product, and support teams.
  • Write, debug, and maintain high-quality code across multiple projects.
  • Architect scalable systems capable of supporting large, distributed workloads.
  • Improve platform reliability, performance, and developer experience.
  • Champion innovation and continuously explore new technologies and approaches.

What we're looking for
  • Education: Bachelor's degree in Computer Science or equivalent experience required.
  • Experience: 5+ years of professional software engineering experience.
  • Technical Mastery:
    • Strong background in building scalable and reliable distributed systems
    • Experience building large-scale, high-traffic applications
    • Proficiency in Java and modern backend development practices
  • Architectural Skills: Ability to design new systems from scratch and evolve existing architectures.
  • Impact Orientation: Demonstrated track record of meaningful, high-quality contributions.
  • Communication: Clear communicator capable of partnering with both technical and non-technical stakeholders.

Why join us
  • Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
  • Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
  • Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.

What else you need to know

This role is based in our Mountain View office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $176,000-242,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):
  • Medical, dental, and vision insurance (multiple plans, incl. HSA options).
  • Company-paid life and disability insurance (short- and long-term).
  • Voluntary insurance: accident, critical illness, hospital indemnity.
  • Optional supplemental life insurance for self, spouse, and children.
  • Pet insurance discount.
  • 401(k).
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Time Off policies:
    • Discretionary vacation days
    • 8 paid holidays per year
    • Paid sick time
    • Paid Bereavement leave
    • Paid Parental Leave

Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

#LI-Onsite

About Otter

Otter.ai is a software company that provides AI-powered transcription and collaboration tools. The company was founded in 2016 by Sam Liang and Yun Fu. Otter's software uses machine learning algorithms to transcribe audio and video recordings, making it easier for users to search and share their content. The company's customers include individuals, businesses, and educational institutions. Otter is backed by investors including Horizons Ventures, Draper Associates, and GGV Capital.
Learn more about Otter
Size
50 employees
Industry
Founded
2016

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