Senior Software Engineer - ITSM Service Now Team

Jefferson Health System

$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or related field or High School Diploma/GED with 7 years of experience.
  • 5 years in software development with a focus on distributed systems and cloud platforms.
  • Proficiency in languages such as Java, C#, Python, and JavaScript/TypeScript, with strong system design understanding.
  • Experience with cloud platforms (AWS, Azure, GCP) and Infrastructure as Code (Terraform, CloudFormation).
  • Healthy knowledge of security principles and compliance best practices.
  • Hands-on experience with DevOps tools including CI/CD pipelines and automated testing.
  • Strong analytical problem-solving, collaboration, and mentorship skills.

Responsibilities

  • Design secure and scalable software systems while ensuring adherence to best practices.
  • Resolve complex technical issues and drive continuous performance optimization.
  • Build and implement cloud solutions, focusing on CI/CD, automation, and containerization.
  • Apply security best practices and ensure compliance with relevant standards.
  • Collaborate with stakeholders to deliver effective software solutions and manage technical evaluations.
  • Mentor and support junior engineers, fostering a culture of collaboration and continuous learning.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Life and AD&D insurance along with short- and long-term disability.
  • Flexible spending accounts and retirement plans.
  • Tuition assistance and discounts at Thomas Jefferson University after specified service periods.
  • Access to voluntary benefits for group insurance rates and discounts.
Full Job Description
Number of Positions in Requisition
2
Job Details
The Senior Software Engineer is responsible for designing, developing, and delivering high-quality, scalable, and secure software solutions. This role provides technical leadership within engineering teams, ensures best practices in software development, and collaborates with stakeholders to translate requirements into effective solutions. The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

Job Description

Summary
The Senior Software Engineer is responsible for designing, developing, and delivering high-quality, scalable, and secure software solutions. This role provides technical leadership within engineering teams, ensures best practices in software development, and collaborates with stakeholders to translate requirements into effective solutions. The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

Job Duties
  • Design secure, scalable systems; review code; maintain documentation ensuring adherence to best practices.
  • Resolve complex issues; optimize performance and reliability; drive root cause analysis and continuous improvement.
  • Build cloud solutions; support CI/CD, automation, containerization; collaborate on infrastructure provisioning and monitoring.
  • Apply security best practices; mitigate risks; ensure compliance with standards and regulations.
  • Partner with stakeholders to deliver solutions; manage vendor integrations and technical evaluations.
  • Mentor engineers; share expertise; foster collaboration, innovation, and continuous learning culture.

Minimum Qualifications
  • Bachelor's Degree in Computer Science, Engineering, or related field or
  • High School Diploma/GED and 7 years preferred work experience.
  • 5 years in software development, including experience with distributed systems and cloud platforms.
  • Proficiency in programming languages and API development (Java, C#, Python, JavaScript/TypeScript; REST/gRPC) with strong understanding of architectural patterns and system design.
  • Experience with cloud platforms (AWS, Azure, GCP), Infrastructure as Code (Terraform, CloudFormation), and container orchestration (Docker, Kubernetes).
  • Expertise in databases (SQL and NoSQL) and related data management practices.
  • Knowledge of security principles, authentication, authorization, and compliance best practices.
  • Hands-on experience with DevOps tools and practices, including CI/CD pipelines, automated testing, monitoring, and logging (ELK Stack, Prometheus, Splunk).
  • Strong collaboration, communication, analytical problem-solving skills, and ability to mentor and support engineering teams.

Preferred Qualifications
  • Master's Degree in Computer Science, Engineering, or related field
  • 7 years with a track record of solving complex technical challenges and mentoring engineers.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift
Workday Day (United States of America)

Worker Sub Type
Regular

Employee Entity
Thomas Jefferson University
Primary Location Address
1100 Virginia Drive, Fort Washington, Pennsylvania, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

For more benefits information, please click here

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