Senior Software Engineer (Full Stack)

Location: Boston, MA (Hybrid)
Department: Software Engineering
Position Summary

We are expanding our Traveler Relations Center (TRC) digital teams to support our growing contact center and are seeking a Senior Software Engineer (Full Stack) to help design and deliver technical improvements for one of our most important customer touchpoints: our customer sales and support experience.

This is an opportunity for an engineer who enjoys solving complex challenges, building scalable systems, and creating exceptional digital experiences that directly impact customers and internal teams.
Why You'll Love This Role

Drive Real Change
Play a key role in modernizing and evolving our contact center platforms while directly influencing customer and agent experiences.

Innovate with Modern Technology
Work with cloud platforms, integrations, AI-enabled technologies, and modern engineering tools.

Build for the Future
Help create scalable solutions that support automation, smarter customer interactions, and future growth.

Own Your Impact
Take ideas from concept to production while influencing engineering standards and technical direction.

Collaborate and Grow
Work across teams, mentor peers, and continuously expand your skillset in a fast-moving environment.
What You'll Do
Technical Leadership & Solution Design

• Own end-to-end delivery of applications and integrations from design through implementation and support
• Design scalable, secure, resilient, and maintainable solutions
• Review requirements, technical designs, and code to improve quality and long-term supportability
• Participate in architecture discussions, code reviews, and technical sizing
• Contribute to technical roadmaps and continuous improvement efforts
• Challenge assumptions and introduce innovative approaches

Development & Execution

• Lead full software development lifecycle activities including design, development, testing, deployment, and maintenance
• Build integrations supporting customer self-service and streamlined workflows
• Help establish foundations for AI-enabled capabilities and automation
• Enhance CI/CD pipelines and Infrastructure as Code practices within Azure
• Maintain operational excellence through monitoring, troubleshooting, and reliability improvements

Collaboration & Mentorship

• Mentor engineers through coaching and thoughtful technical guidance
• Partner with business stakeholders, contact center teams, and vendors
• Support Agile delivery practices and continuous improvement initiatives
• Collaborate with globally distributed teams

Qualifications
Required

• 5-8+ years of experience in full-stack software engineering
• Strong experience with C#/.NET (or Java)
• Experience with modern JavaScript/TypeScript frameworks such as React or Angular
• Experience building APIs and backend services
• Strong SQL and relational database experience
• Experience with Git workflows and CI/CD practices
• Experience building solutions in Azure or other cloud platforms
• Understanding of SOLID principles, design patterns, automated testing, and secure coding practices
• Experience supporting production applications and operational health
• Bachelor's degree in Computer Science or equivalent experience
• Experience working in Agile environments

Preferred

• Contact center technology experience
• Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect
• Experience leading cloud migration initiatives
• Azure, AWS, or GCP certifications

Total Rewards

The base salary range for this role is $140,000-$160,000 annually for employees based in Boston, MA. Final compensation may vary based on experience, skills, internal equity, and geographic location.

In addition to base compensation, this role is eligible for an annual incentive bonus and a comprehensive benefits package including:

Health & Wellness: Comprehensive medical, dental, and vision coverage, on-site gym access, wellness programs, and group fitness classes

Time for You: Generous PTO, 11 paid holidays, Summer Fridays, and parental leave benefits

Travel More, Spend Less: Travel discounts including 50% off trips for employees and a companion

Your Future, Secured: 401(k) with company match, life insurance, and disability coverage

Continuous Growth: Tuition assistance, leadership development opportunities, and international exposure

Extra Perks: Commuter benefits, FSA options, pet insurance, volunteer time off, and additional employee discounts

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.