About the Role:We are seeking a Senior Software Engineer to build and own customer-facing observability products within Crusoe Cloud's Cloud Monitoring Service. This team delivers the managed logs experience and self-service observability capabilities that let customers collect, search, and act on their telemetry without filing a ticket or waiting on us. You will own product surfaces end to end, from the APIs and backend services through the onboarding and configuration experience, with a strong focus on reliability and ease of use. This is a full-time position.
What You'll Be Working On:- Owning Customer-Facing Services: Design, build, and operate the services behind our managed logs product, including ingestion endpoints, query APIs, retention and access controls, and the workflows customers use to onboard and configure them.
- Self-Service Experience: Turn workflows that today require manual steps or internal involvement into clean, low-touch product experiences. Build the APIs, defaults, and guardrails that let customers get to value quickly and safely on their own.
- Scalable Design: Design services that are highly scalable, durable, and reliable while staying simple to use. Reason about multi-tenancy, quota and limits, cost visibility, and predictable behavior under heavy customer load.
- Cross-Functional Collaboration: Work closely with product, cloud support, and site reliability teams to understand where customers get stuck, and turn that feedback into roadmap items and shipped improvements.
- Operational Excellence: Participate in a customer-facing on-call rotation. Improve alerting quality, runbooks, and automation so the product gets easier to operate as it grows, not harder.
- Innovation: Implement features that differentiate Crusoe Cloud's observability offering, focusing on low-touch adoption, sensible defaults, and turn-key integration with the AI workloads our customers run.
What You'll Bring to the Team:- Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and build managed cloud services that customers rely on directly.
- Observability Familiarity: Experience with observability data and technologies, such as log aggregation, time-series databases, or distributed tracing. Familiarity with tools like Loki, VictoriaMetrics, Prometheus, OpenTelemetry, or similar is a plus.
- Product Ownership: Experience owning a customer-facing service or product surface end to end, including API design, rollout, and iterating based on customer feedback.
- Customer-Centric Mindset: A genuine interest in how customers experience your work. You notice friction, you care about defaults and error messages, and you measure success by what customers can do without help.
- Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems.
- Collaboration Skills: Ability to work with cross-functional teams to align priorities and deliver customer-first solutions.
- Communication Skills: Clear ability to articulate technical ideas and connect design decisions to customer needs.
- Mentorship: Willingness to mentor earlier-career engineers and contribute to a strong, inclusive engineering culture.
- Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.
Benefits:- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation RangeCompensation will be paid in the range of up to $175,000 -$210,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
