MUST BE BASED IN THE NYC OR AUSTIN, No RelocationHybrid in SOHO(NYC), Remote in AustinNot able to sponsorAbout HatchAt Hatch, we're revolutionizing customer service with AI that doesn't just assist - it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we're doubling revenue year over year and scaling rapidly. We're building the future of AI-driven customer service - and we're just getting started.
Role- Senior Software Engineer -AI Agents TeamAs a Staff Engineer, you'll join a team that's pushing the boundaries of AI, systems design, and user experience. This role is for builders who think at scale, lead by example, and thrive in a fast-paced, high-growth environment.
About the RoleWe're looking for a Senior Engineer to design and implement core systems across our platform. This role blends deep distributed-systems expertise, technical leadership, and a product-minded approach. You'll partner with engineering and product leadership to set technical direction and deliver projects that move the business forward.
Key Responsibilities- Architect and build large-scale, high-performance backend systems that power our AI platform.
- Partner with product and front-end engineers to design flexible backend systems that support evolving user and business needs.
- Design scalable, intuitive database schemas and data models that underpin the platform.
- Apply LLM best practices - including clear prompt design, context management, structured outputs/chaining, and guardrails - to build reliable conversational AI applications.
- Drive technical strategy and make long-term architectural decisions.
- Proactively identify opportunities to improve system reliability, observability, and performance.
What We're Looking For- 5+ years of professional software engineering experience, with substantial time in senior or staff-level roles.
- Deep expertise in one or more backend programming languages; experience with functional programming is a plus.
- Proven experience designing and scaling distributed systems in a production environment.
- Solid understanding of relational and non-relational databases (e.g., PostgreSQL, Redis) and data architecture.
- Proven experience improving system reliability, observability, and performance in production environments.
- Experience collaborating with DevOps teams on deployment, monitoring, and cloud infrastructure.
- Excellent collaboration and communication skills - you bring others along and elevate those around you.
- Product-oriented mindset - you care deeply about building systems that meet real user needs.
Nice to Have- Experience working in a fast-growing startup environment.
- Contributions to open source or active participation in engineering communities.
- Experience building and supporting LLM-powered applications in production.
What We Offer- Competitive salary and equity
- Remote OR Hybrid work environment (3 days/week in our NYC office)
- Medical, dental, and vision benefits
- 401(k) plan
- Flexible PTO
- Opportunity to build at the ground floor of a high-growth, mission-driven company
- Not offering sponsorship
Why Hatch- Shape the future of AI-driven customer service
- Build alongside founders and leaders who value speed, ownership, and ambition
- Solve hard problems that impact real businesses and customers
- Join a team of builders who care about great engineering, fast execution, and each other
