Senior Software Development EngineerLocation: Austin, TX
Travel: Less than 5%
Manages Others: No
OverviewAs a Full Stack SWE on the Ticketing team, you won't just write code-you'll be a key driver in re-architecting our platform for scale, performance, and future innovation. You'll collaborate across geographies with engineers, product managers, and designers to deliver resilient, secure, and customer-focused experiences.
This is more than a development role-it's an opportunity to lead modernization efforts, influence technical direction, and bring meaningful safety improvements to millions of children and families.
Key Responsibilities- Lead engineering efforts to decompose our monolithic applications into scalable, modular microservices.
- Design, develop, and maintain clean, efficient, and well-tested code in both backend (Python, Ruby) and frontend (React/Angular) stacks.
- Build and evolve secure, high-performance APIs supporting real-time data pipelines and customer-facing applications.
- Partner with cross-functional teams including Product, QA, DevOps, and Data Engineering to build end-to-end solutions that meet business goals.
- Contribute to architectural decisions that improve performance, observability, security, maintainability and scalability/reusability.
- Champion engineering best practices including CI/CD, TDD, pair programming, and code reviews.
- Take ownership of projects from ideation through deployment, with a bias for execution and iterative improvement.
- Be a proactive voice in platform strategy, bringing innovative ideas and continuous learning to the team.
- Contribute to our cloud-native infrastructure using AWS serverless technologies (e.g., Lambda, SQS, DynamoDB, S3).
Preferred Qualifications- 5+ years of software development experience; strong foundation in backend systems using Python (must-have) and Ruby (nice to have).
- Experience with modern front-end frameworks such as React, Angular, or VueJS.
- 3+ years of experience with backend web frameworks (e.g., Django, Flask, Rails).
- Hands-on experience with AWS services: Lambda, S3, SQS, API Gateway, CloudWatch.
- Comfortable working in an agile, test-driven development environment with modern DevOps tooling.
- Practical knowledge of RESTful APIs, SQL/NoSQL databases (MySQL, Postgres, DynamoDB), GraphQL.
- Design and implement event-driven services using technologies like AWS EventBridge, SNS/SQS, etc to enable decoupled, scalable communication between microservices
- Experience designing and consuming gRPC APIs in production environments a plus
- Proficient in containerization (Docker) and CI/CD pipelines.
- Familiarity with testing and linting tools (pytest, rspec, jest, Flake8, RuboCop).
- Excellent communicator with a strong collaborative mindset and a passion for mentoring and peer reviews.
- BS/MS in Computer Science or equivalent experience.
