The application window is expected to close on: 12/30/2026This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Hybrid in RTP, NC or Boxborough, MA (2-3 days in Office)

Meet the Team

The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. We partner closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. The team is made up of cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment. What's exciting about this team is the opportunity to improve reliability and automation at scale while helping power mission-critical services for government users.

Your Impact

This role will deploy, operate, and maintain resilient AWS and Kubernetes-based microservices that support the Webex for Government environment. You will monitor service health, troubleshoot complex incidents, and help restore service quickly in a 24x7 production environment. You will automate repeatable operational work and Service provisioning to improve safety, efficiency, and consistency across deployments. You will strengthen Solution security and compliance by supporting identity and access management, logging, hardening, vulnerability remediation, and FedRAMP continuous monitoring activities. You will collaborate across engineering, security, and compliance teams to identify operational risks, improve reliability, and build documentation, runbooks, and incident reports that make the environment easier to operate.

Minimum Qualifications

• Bachelor's degree in Computer Science, engineering, or a related field, plus 7+ years of related experience, or equivalent practical experience, or Master's degree + 4 years computer science, engineering, or a related field
• 4+ years of experience in Go, Java, Python, or a comparable programming language, with demonstrated experience building, testing, troubleshooting, and maintaining production services and operational automation.
• Experience using Git for source control, along with experience in CI/CD pipelines, Linux, distributed systems, observability, production debugging, and SRE practices-including monitoring, incident response, reliability improvements, and safe deployment and rollback.
• Experience in diagnosing, troubleshooting, and resolving highly complex production issues beyond the scope of Tier 1 and Tier 2 support organizations.
• Experience building and maintaining containerized applications using Docker and writing multi-stage Dockerfiles and Understanding of horizontally scalable microservice architecture
• Knowledge of Kubernetes (K8s) for running containerized workloads in a production environment.

Preferred Qualifications

• Experience operating services in a FedRAMP, government cloud, or other regulated environment.
• Experience with monitoring, alerting, observability, incident response, and root-cause analysis using tools such as Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk.
• Experience supporting CI/CD pipelines and automated production deployments using GitLab, Jenkins, or similar tools.
• Experience with highly available, multi-region distributed systems and disaster recovery.
• Strong communication and documentation skills, including the ability to create runbooks, operational procedures, and audit-ready evidence.
• Experience leading or contributing to blameless post-incident reviews, root-cause analysis, corrective actions, and engineering changes that prevent recurrence.
• Participate in incident response, root-cause analysis, capacity planning, and the continuous improvement of production services.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $139,300.00 to $203,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:
$167,700.00 - $282,000.00

Non-Metro New York state & Washington state:
$149,100.00 - $250,900.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.