Cisco

Senior Site Reliability Infrastructure Engineer- Fedramp

Cisco • $139K — $203K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or related field plus 7+ years related experience, or Master's degree with 4 years in similar field.
  • 4+ years of coding experience in Python, Bash, Go, or similar languages.
  • Proficient with Unix/Linux systems and relevant protocols.
  • Experience working with AWS or other cloud providers and Infrastructure as Code, preferably with Terraform.
  • Solid experience in building containerized applications using Docker and multi-stage Dockerfiles.
  • Hands-on experience with Kubernetes in a production setting.

Responsibilities

  • Deploy, operate, and maintain resilient AWS and Kubernetes-based infrastructures.
  • Monitor service health and troubleshoot complex incidents in a 24x7 production environment.
  • Automate operational workflows and infrastructure provisioning for improved efficiency.
  • Enhance platform security and compliance through identity management and vulnerability remediation.
  • Collaborate with engineering, security, and compliance teams to manage operational risks and improve service reliability.
  • Create documentation, runbooks, and incident reports to streamline operations.

Benefits

  • Hybrid work model (2-3 days in office in RTP, NC or Boxborough, MA).
  • Opportunity to work in a highly regulated, high-visibility environment.
  • Engage in innovative projects that improve reliability and automation.
  • Contribute to mission-critical services for government customers.
Full Job Description
The application window is expected to close on: 12/30/2026
This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Hybrid in RTP, NC or Boxborough, MA (2-3 days in Office)

Meet the Team

The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. We partner closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. The team is made up of cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment. What's exciting about this team is the opportunity to improve reliability and automation at scale while helping power mission-critical services for government users.

Your Impact

This role will deploy, operate, and maintain resilient AWS and Kubernetes-based infrastructure and microservices that support the Webex for Government environment. You will monitor service health, troubleshoot complex incidents, and help restore service quickly in a 24x7 production environment. You will automate repeatable operational work and infrastructure provisioning to improve safety, efficiency, and consistency across deployments. You will strengthen platform security and compliance by supporting identity and access management, logging, hardening, vulnerability remediation, and FedRAMP continuous monitoring activities. You will collaborate across engineering, security, and compliance teams to identify operational risks, improve reliability, and build documentation, runbooks, and incident reports that make the environment easier to operate.

Minimum Qualifications
  • Bachelor's degree in computer science, engineering, or a related field, plus 7+ years of related experience, or equivalent practical experience, or Master's degree + 4 years computer science, engineering, or a related field
  • 4+ years of writing high-quality code in Python, Bash, Go, or equivalent languages.
  • Experience with Unix/Linux systems, the kernel, system libraries, file systems, and client-server protocols.
  • Experience with working with cloud providers, ideally AWS and Infrastructure as Code skills, ideally with Terraform,
  • Experience building and maintaining containerized applications using Docker and writing multi-stage Dockerfiles and Understanding of horizontally scalable microservice architecture
  • Experience with Kubernetes (K8s) for running containerized workloads in a production environment.

Preferred Qualifications
  • Experience operating services in a FedRAMP, government cloud, or other regulated environment.
  • Experience with monitoring, alerting, observability, incident response, and root-cause analysis using tools such as Prometheus, Grafana, CloudWatch, CloudTrail, Elastic Stack, or Splunk.
  • Experience supporting CI/CD pipelines and automated production deployments using GitLab, Jenkins, or similar tools.
  • Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery.
  • Strong communication and documentation skills, including the ability to create runbooks, operational procedures, and audit-ready evidence.
  • Familiarity with security standard processes, vulnerability management, and incident response processes.
  • Experience being part of On-Call roster covering 24 onCall shifts and being part of handoffs calls.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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