Ricoh USA, Inc.

Senior Site Manager

Ricoh USA, Inc. • $80K — $95K *
Vancouver, BC V5K 5J9In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in service management or operations.
  • Strong expertise in project management and operational efficiency.
  • Proven ability to coach and develop team members effectively.
  • Exceptional customer service orientation with a focus on client relationships.
  • Competence in preparing management reports and analyzing financial data.

Responsibilities

  • Provide oversight for all Ricoh-managed service areas.
  • Ensure consistent and efficient delivery of services that meet client standards.
  • Support employee experience initiatives including game orders and inventory management.
  • Lead and develop team members to enhance performance and satisfaction.
  • Collaborate with the Senior Facilities Supervisor to achieve service goals and cost savings.
  • Prepare and present detailed monthly management reports to clients.
  • Manage facilities-related projects and ensure on-time deliverables.

Benefits

  • Choose from medical, dental, life, and disability insurance options.
  • Participate in Ricoh's retirement plan with company matching contributions.
  • Access tuition assistance programs for further education.
  • Enjoy paid vacation and holidays.
  • Utilize various health and wellness benefits for personal and professional growth.
Full Job Description
Job Description

Key Responsibilities Service Area Oversight
  • Provide day-to-day leadership and oversight for all Ricoh-managed service areas, including:
    • Mailroom
    • Shipping & Receiving
    • Facilities Production Coordination
    • Employee Experience
    • Facilities Assistance
    • Events Coordination
  • Ensure services are delivered consistently, efficiently, and in alignment with client expectations and established service standards.
Employee Experience Support
  • Support Employee Experience activities and initiatives, including:
    • Receiving and managing incoming inventory
    • Coordinating game orders and game launches
    • Supporting special projects, requests, and other operational requirements
  • Work collaboratively with internal teams to ensure activities are completed accurately and within required timelines.
Team Leadership & Development
  • Provide leadership and oversight to Ricoh team members across assigned service areas.
  • Ensure employees receive the appropriate training, tools, and support required to perform their roles successfully.
  • Coach and develop team members, providing ongoing feedback and identifying opportunities for professional growth.
  • Promote a positive, collaborative, accountable, and customer-focused team environment.
Client & Facilities Partnership
  • Partner closely with the Senior Facilities Supervisor to:
    • Meet or exceed established Service Level Agreements (SLAs).
    • Identify and implement opportunities for operational efficiencies and cost savings.
    • Support new business initiatives and evolving client requirements.
    • Continuously assess service delivery and recommend opportunities to enhance the client and employee experience.
Reporting & Operational Responsibilities
  • Prepare and provide a monthly management report to the client, including financial statistics, variances, monthly trends, and year-over-year sales comparisons.
  • Serve as a primary point of contact for external vendors, contractors, and subcontractors, ensuring effective communication and coordination.
  • Act as Project Manager for Facilities-related projects as assigned by the Senior Facilities Supervisor, ensuring deliverables, timelines, and stakeholder expectations are effectively managed.
  • Provide support to other Ricoh service areas as business needs require.
  • Proactively identify operational challenges and recommend practical solutions to support continuous improvement.
Skills & Attributes
  • Customer Focus: Demonstrates a strong commitment to delivering an exceptional customer experience and building positive client relationships.
  • Professional Presence: Positive, outgoing, and approachable while consistently maintaining a professional image.
  • Strategic & Creative Thinking: Listens to input, recognizes opportunities, and is open to new ideas, innovative approaches, and first-time solutions.
  • Leadership: Proven ability to inspire, motivate, coach, and hold team members accountable while leading with integrity and sound judgment.
  • Project Management: Strong organizational and project management skills, with the ability to delegate effectively and oversee a multi-functional team while maintaining high standards of quality.
  • Ownership & Follow-Through: Demonstrates the ability to see initiatives through to completion, anticipate potential challenges, and proactively develop solutions.
  • Adaptability: Comfortable working in a fast-paced environment with evolving priorities and competing demands.
  • Dependability: Responsible, reliable, and accountable, with a strong commitment to delivering on expectations.
  • Decision-Making: Demonstrates sound judgment and understands when to make decisions, escalate concerns, and take calculated risks.
  • Feedback & Continuous Improvement: Skilled at providing constructive feedback and receptive to feedback from others, with a continuous focus on improving team performance, service delivery, and the overall customer experience.
  • Collaboration: Builds strong working relationships across teams and works effectively with employees, client stakeholders, vendors, contractors, and leadership.


  • Select the medical, dental, life, and disability insurance coverage that fits your needs.
  • Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

About Ricoh USA, Inc.

Ricoh USA, Inc. is a technology company that provides document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. The company is a subsidiary of Ricoh Company, Ltd., a Japanese multinational imaging and electronics company. Ricoh USA, Inc. was founded in 1962 and is headquartered in Malvern, Pennsylvania.
Learn more about Ricoh USA, Inc.
Size
17,000 employees
Industry
Enterprise Technology
Founded
1962
* Ladders Estimates

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