Senior Service Delivery PartnerAbout the role:As a Senior Service Delivery Partner, you will play a key role in driving operational excellence and improving customer outcomes across the Service Delivery organization. Working as a senior individual contributor, you will lead process improvement initiatives, govern service delivery performance, manage customer risk, and support strategic transformation efforts. You will collaborate closely with Global Service Centers (GSCs), cross-functional teams, and customer-facing stakeholders to ensure consistent execution, effective governance, and sustainable operational improvements. This role offers the opportunity to influence ways of working, lead complex initiatives, and help shape the future of service delivery operations.
What We OfferThis is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.
- Contribute to strategic transformation and change initiatives that drive measurable business impact.
- Partner with global teams to improve operational performance and customer outcomes.
- Gain exposure to cross-functional projects and enterprise-wide continuous improvement efforts.
- Develop expertise in governance, operational excellence, customer risk management, and service delivery best practices.
Key Responsibilities:- Define, document, and continuously improve Service Delivery operating procedures.
- Lead customer review cadences and governance routines to ensure operational consistency.
- Track customer risk indicators and develop mitigation plans for at-risk customer situations.
- Drive resolution of complex operational and customer issues through cross-functional collaboration.
- Lead strategic operational projects, transformation initiatives, and change management activities.
- Oversee GSC performance against SLAs and customer expectations, identifying improvement opportunities.
- Support customer onboarding and implementation projects to ensure successful transitions into business-as-usual operations.
Who we are looking for:We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
- Experience driving operational excellence, process improvement, or service delivery initiatives.
- Ability to identify operational risks and develop practical mitigation strategies.
- Experience leading projects, managing change initiatives, or supporting business transformation efforts.
- Strong stakeholder management skills with the ability to influence and collaborate across functions.
- Demonstrated ability to analyze performance data, monitor KPIs, and drive accountability.
- Strong communication and facilitation skills, with experience working in global or matrixed environments.
- A continuous improvement mindset with a focus on delivering positive customer outcomes.
Job type: Full-time
Location: Florham Park, New Jersey
Salary: $87,000 - $95,000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
