Job Type
Full-time
Description
Seattle, WA | Volvo | Premium luxury brand | Hospitality | Veterans encouraged to apply | Income Potential $50,000 - $120,000+ annually
WHAT YOU'LL DO
• Own a portfolio of guest relationships - delivering consistent, high-quality service experiences that earn trust and drive return visits
• Serve as the primary point of contact from write-up to delivery, communicating with clarity, accuracy, and care
• Translate complex repair information into transparent, confident recommendations guests can act on
• Build accurate estimates, present additional service needs, and follow through on every commitment
• Partner with technicians and service management to keep workflow moving efficiently and on schedule
• Set the standard on the service drive - modeling professionalism, hospitality, and accountability for the team
• Maintain high CSI and NPS scores through disciplined follow-up, proactive communication, and genuine guest care
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
WHAT WE'RE LOOKING FOR
• 3+ years of service advisor experience in a franchised dealership - luxury or import brand experience a strong plus
• Demonstrated history of high CSI and NPS scores - you have the numbers to back it up
• Strong service sales performance - you understand that recommending the right services is an act of hospitality, not a hard sell
• A reputation for longevity and stability - you invest in your team and your guests for the long term
• Clear, composed communicator who builds lasting trust with guests, technicians, and managers alike
• Volvo or European brand experience preferred - not required
• Reynolds & Reynolds experience preferred
• Valid driver's license with a clean driving record
• A hospitality mindset - you've built a career on doing right by guests, and it shows
WHAT WE OFFER
• Income potential of $50,000 - $120,000+ annually
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid manufacturer and product training
• A clear path for senior advisors who want to grow into service management and beyond
• Employee vehicle purchase and service discounts
• A stable, high-performing team culture built on standards, accountability, and genuine care
Salary Description
50k - 120k+ OTE yearly
