Senior Service Advisor/Assistant Service Manager

River Oaks Chrysler Jeep Dodge Ram

$70K — $100K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Exceptional customer service skills are essential.
  • Tech-savvy individuals who can quickly learn new systems are preferred.
  • Prior experience as an Automotive Service Advisor or Service Manager is required.
  • Experience with Chrysler Dodge Jeep RAM products is a plus.
  • Must be willing to undergo a background check as per local regulations.
  • Candidates must be 18 years or older to comply with company policies.

Responsibilities

  • Engage with customers to identify and address all vehicle maintenance needs.
  • Write transparent repair orders detailing costs and time estimates.
  • Maintain effective communication by providing timely updates to customers.
  • Collaborate closely with Technicians and Parts for efficient job completion.
  • Exhibit a positive attitude and strong work ethic towards both customers and colleagues.
  • Leverage advanced Fixed Operations Technology to enhance service delivery.

Benefits

  • Potential income influenced by performance with incentive-based pay.
  • Family-owned business with over 90 years of industry experience.
  • Comprehensive health insurance options including Medical, Dental, and Vision.
  • 401k plan available for retirement savings.
  • Paid vacation and sick time to support work-life balance.
  • Opportunity for a debt-free college degree from Strayer University.
  • Paid training programs to enhance professional skills.
  • Employee discounts on products, services, and vehicles.
  • Clear potential for career advancement and growth within the organization.
Full Job Description
The Ed Napleton Automotive Group is looking for our next Senior Service Advisor/Assistant Service Manager, Located at River Oaks Chrysler Dodge Jeep RAM, the Senior Service Advisor is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!

What We Offer:
  • Potential pay range of $70,000-$100,000+ per year. This includes incentive-based pay, so your skills and efforts drive your income.
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com
  • Paid Vacation and Sick Time
  • No cost, No Debt College Degree from Strayer University
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Work with customers to ensure we meet and address all vehicle maintenance needs
  • Write repair orders for customers with full transparency of cost and time estimates
  • Provide exceptional and timely communication-keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers.
  • Utilize cutting edge Fixed Operations Technology

Job Requirements:
  • Exceptional Customer Service Skills
  • Tech Savvy- able to learn and utilize technology
  • Previous Automotive Service Advisor/Service Manager Experience
  • Chrysler Dodge Jeep RAM experience is a plus
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy


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