Req ID: 372888 We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, South Carolina (US-SC), United States (US). Job Description: We are currently seeking a Senior SCADA Support Engineer (MICS) to join our team in Gray Court, SC. Senior SCADA Support Engineer with strong hands-on experience in SCADA systems (preferably MICS) to support a long-term engagement. This role requires a senior-level professional who can operate independently, lead technical activities, and collaborate effectively with globally distributed teams. The candidate will play a key role in support operations, system enhancements, and coordination across business and IT stakeholders. - Provide L2 support for MICS SCADA incidents, service requests, and operational issues. - Act as SPOC for Incident, Change, and Problem Management processes. - Perform root cause analysis, troubleshooting, and issue resolution. - Lead coordination across business users, global IT teams, rollout teams & development teams. - Support SCADA rollout, configuration, validation, debugging, and stabilization activities. - Gather, analyze, and document requirements for enhancements and change requests. - Participate in and support test management, including defect tracking and validation. - Drive execution of small orders and work packages within larger initiatives. - Maintain documentation for risks, defects, and continuous improvement opportunities. - Track and report license usage and system lifecycle information where applicable. - Provide on-demand support (including occasional weekends) as required. Qualifications - 5+ years of experience in SCADA systems (MICS preferred). - 3+ years of experience with MS SQL databases. - 3+ years of experience in SCADA rollout and configuration. - 5+ years of experience in Incident, Change, and Problem Management (ITIL-aligned). - 7+ years of experience in L1/L2 production support environments. - 5+ years of experience working with globally distributed teams.