Role Overview:We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of Salesforce Service Cloud Voice (SCV) for customer service operations on Salesforce Service Cloud. The ideal candidate will bring a strong blend of project leadership and deep technical expertise in Service Cloud and SVC, ensuring successful delivery aligned with business outcomes and strategic objectives.
Key Responsibilities:- Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
- Define scope, timelines, milestones, and deliverables
- Ensure projects are delivered on time, within scope, and budget
- Track project progress and provide regular status updates
- Act as the primary interface between business stakeholders and technical teams and if required, salesforce team
- Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
- Coordinate cross-functional teams: Developers, Administrators, QA engineers, Architects
- Remove blockers and ensure team productivity
- Ensure adherence to quality standards and testing processes
- Oversee UAT, release management, and deployment cycles
- Ensure adherence to Salesforce development standards and governance
- Drive DevOps and CI/CD practices
- Maintain documentation for solution design and processes
Required Skills:- Proven experience managing Salesforce implementations preferably with SCV
- Experience with Agile/Scrum methodologies
- Strong planning, estimation, and risk management skills
- Familiarity with Jira / Azure DevOps / MS Project
- Excellent communication and stakeholder management
- Leadership and decision-making skills
- Problem-solving mindset
Qualifications:- 10+ years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
- Bachelors in Computer Science or other related field
Preferred Skills:- Prior experience of working as a SFDC Tech lead for Experience cloud, Service cloud, Sales cloud areas
- Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background
- Experience in Salesforce (SFDC) CRM with end-to-end implementation experience
- Salesforce.com integration experience, including between different business systems as well as working with integration tools
- Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch
- Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls
- Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution
- Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow
- Programming experience with J2EE, HTML, XML, SQL, Oracle
- Certification in Salesforce.com
