We are looking for a
Senior Salesforce CRM Implementation Lead / Solution Architect to assess and transform our existing Salesforce environment and lead future-state CRM initiatives. This is a hands-on architecture and implementation leadership role. The ideal candidate can independently assess our existing CRM, recommend the future-state solution, build the roadmap, and lead the organization through implementation while working closely with our IT/TMS and business teams. The reporting location for this role is Brampton, ON.
Responsibilities:- Assess the current Salesforce environment and identify gaps, opportunities, and technical improvements.
- Define the future-state Salesforce architecture and implementation roadmap.
- Lead end-to-end Salesforce implementations from requirements and solution design through UAT, deployment, go-live, and adoption.
- Provide hands-on expertise across Sales Cloud, Service Cloud, Salesforce Flow/automation, security, reporting, and forecasting.
- Lead API, ERP/TMS integrations, data migration, data quality, and governance.
- Evaluate and implement relevant Agentforce and Data 360 capabilities.
- Work closely with business stakeholders, internal IT/TMS teams, developers, and Salesforce partners.
- Lead UAT, training, change management, and user adoption activities.
- Manage and provide technical direction to Salesforce vendors, consultants, and specialists.
- Establish scalable Salesforce architecture, governance, and best practices.
Requirements- 8+ years of Salesforce experience, with at least 5+ years in Salesforce architecture and/or enterprise implementation leadership.
- Proven track record leading multiple end-to-end enterprise Salesforce implementations.
- Strong hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security, reporting, and forecasting.
- Experience integrating Salesforce with ERP, TMS, APIs, and other enterprise systems.
- Experience with UAT, deployment, training, and user adoption.
- Experience working with and managing Salesforce implementation partners/vendors.
- Strong ability to translate business requirements into scalable Salesforce solutions and architecture.
- Salesforce certifications are preferred, particularly architecture-related certifications.
Independent consultants/contractors with strong enterprise implementation experience are also encouraged to apply.
Benefits- Competitive Salary
- Healthcare Benefit Package
- Career Growth
