Location: 715 Fountain Avenue, Lancaster, PA 17601
Candidates must be legally authorized to work in the United States without current or future visa sponsorship. Sponsorship is not available for this position. U.S. citizens and individuals authorized to work in the U.S. without employer sponsorship are encouraged to apply.
We are seeking an experienced Senior Salesforce Administrator to own and optimize our Salesforce platform. In this role, you will partner with Sales, Customer Experience, Marketing, and IT teams to deliver scalable CRM solutions, enhance business processes, and drive data-informed decision-making across the organization.
Key Responsibilities- Manage day-to-day Salesforce administration, including user management, security, permissions, and data governance
- Maintain platform health, performance, and stability across Salesforce environments
- Design and implement Salesforce solutions using Flows, automation, validation rules, and integrations
- Support and enhance Sales Cloud, Service Cloud, Experience Cloud/portals, and Agentforce capabilities
- Partner with business stakeholders to gather requirements and deliver CRM enhancements
- Develop reports, dashboards, and KPIs that support operational and leadership decision-making
- Oversee integrations between Salesforce and external systems, including ERP platforms and iPaaS tools such as Workato
- Troubleshoot complex Salesforce and integration-related issues
- Promote Salesforce best practices, user adoption, training, and documentation
- Lead CRM-related projects from planning through implementation
Qualifications- 6+ years of Salesforce Administration experience
- Salesforce Administrator Certification required
- Experience supporting enterprise Salesforce environments
- Strong expertise with Salesforce Flows, security, reporting, and data management
- Experience with Sales Cloud and Service Cloud
- Knowledge of integrations, APIs, and iPaaS platforms (Workato preferred)
- Strong communication, problem-solving, and stakeholder management skills
- Bachelor's degree or equivalent experience
Preferred Qualifications- Advanced Salesforce certifications
- Experience with Experience Cloud, Manufacturing Cloud, or customer portals
- Experience with ERP integrations and enterprise data flows
- Exposure to Data Cloud, AI, Agentforce, and advanced analytics
- ITIL or Service Management experience
Work EnvironmentHybrid, remote, or office-based work environment. Occasional after-hours support may be required for upgrades, releases, and critical business operations.
Apply today to join a collaborative team and help shape the future of our Salesforce ecosystem.What we offer you:- Competitive medical, dental, vision, and prescription insurance coverage
- 401k with a company match
- PTO Hours are accrued from Day 1
- Tuition reimbursement
- Opportunities for development and internal promotions
- Two minute walk to eco-friendly public transportation from rabbittransit
Sometimes the best jobs get missed because people think they don't have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you've come from, if this job sounds like something you'd be proud to do, we're excited to meet you.
