Overview

The Sales Tools Administrator is responsible for the day-to-day administration, integrity, and governance of Salesforce and OUTFRONT’s broader sales technology stack. Serving as the first-in-line point of support for sellers and sales teams, this role owns user support, system configuration, and documentation—resolving the majority of day-to-day questions and troubleshooting in real time. By absorbing high-volume support and owning escalations with clear accountability, the Sales Tools Administrator helps the Sales Tools and Productivity team to create a scalable support model to keep the business moving forward.

Key Responsibilities

System Integrity, Configuration & Governance

• Own system integrity, configuration, and governance across Salesforce and all sales technology systems, ensuring configurations and records are always current
  • Partner with IT on all compliance reporting needs and cadence
  • Manage license counts and user permissions where required
• Build automation in the test environment to validate proofs of concept for further development
• Assist with release management
• Perform proactive system maintenance, including security reviews, release updates, and org health checks

User Support & Enablement

• Serve as first-in-line support for sellers and sales teams, responding in real time with no guessing and no unnecessary escalations
• Take on the majority of all incoming questions and troubleshooting
• Manage all user support channels, including emails, Slack channels, tickets, and Chatter
• Respond to all “How do I…” questions, and generate and maintain process documentation for all roles and user processes
• Monitor and drive user adoption across Salesforce and sales technology systems

Intake, Triage & Continuous Improvement

• Run office hours and manage intake triage and prioritization
• Help manage feedback loops to inform future development
• Gather requirements and feedback from users and stakeholders, and translate them into clear, actionable solutions
• Own escalations with clear accountability, routing to Revenue Operations when needed
• Reduce reactive support noise and improve response times for sellers

Data Governance & Quality

• Assist Data Governance with data quality rules
• Report on the success of duplicate removal and ongoing duplicate management
• Document and report bugs across all sales technology systems

Required Qualifications

• 3–5 years of experience as a Salesforce Administrator or in a sales technology, sales operations, or systems support role
• Salesforce Administrator certification, or equivalent hands-on Salesforce administration experience, preferred
• Trailhead badges and superbadges demonstrating ongoing Salesforce skill development
• Experience providing end-user support across multiple channels (e.g., tickets, chat, email)
• Experience creating and maintaining process documentation and user-facing enablement materials
• Strong problem-solving skills and the ability to troubleshoot and resolve issues in real time

Technical Skills

• Hands-on Salesforce administration experience, including user management, permissions, and license management
• Experience building automation within Salesforce (e.g., Flow, Agents) across test and production environments
• Familiarity with sales technology tools and integrations across the sales tech stack
• Experience with data quality and duplicate management practices
• Proficiency with support and collaboration tools (e.g., Slack, ticketing systems, Chatter)

The salary range for this role is $80,000-$95,000 per year. Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the New York Salary Transparency Law.

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.