Caterpillar, Inc

Senior Sales Support Representative

Caterpillar, Inc$94K — $151K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in finance and accounting roles
  • Strong understanding of customer service principles
  • Proven attention to detail and accuracy
  • Effective analytical skills for problem-solving
  • Excellent communication skills for diverse interactions
  • Experience with loan origination processes

Responsibilities

  • Own and manage the entire lease services process for the assigned region
  • Facilitate legal alterations for contracts as required by customers and dealers
  • Enhance dealer satisfaction and loyalty through velocity transaction support
  • Advise dealers and customers on financing solutions and go-to-market strategies
  • Coordinate with internal teams for lease administration including credit and bookings

Benefits

  • Medical, dental, and vision benefits
  • Paid time off plan including vacation and holidays
  • 401(k) savings plan with company matching
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Employee Assistance Program and wellness programs
  • Tuition reimbursement for professional development
  • Parental leave and adoption benefits
  • Career advancement opportunities
  • Incentive bonus program
  • Disability and life insurance options
Full Job Description
Career Area:

Job Description:

Role Definition
  • This role provides our dealers and customers with a primary point of contact to help facilitate velocity transactions for machines financing and Cat Commercial Account.


Responsibilities
  • Own and manage the end-to-end lease services process for the assigned region, ensuring seamless execution of lease administration activities, customer support, and operational coordination throughout the lease lifecycle, while partnering with internal teams on credit decisions, lease booking, and end-of-lease extension activities
  • Legal Intake - helps manage process of customers and dealers amending existing contract documentation for specific transactions.
  • Focus on velocity transactions by providing support for our dealers and customers at the point of sale, helping to increase PINS, PODD, dealer satisfaction, and customer loyalty.
  • Consultant to our dealers and customers on aftermarket financing solutions with a focus on Cat Commercial Account, promoting financing offers, and developing go to market strategies with our dealers.


Skill Required
  • Finance and Accounting: Knowledge of finance and accounting practices, financial analysis, and reporting; ability to apply finance knowledge appropriately to diverse situations.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Loan Origination: Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.


Additional Information:

This position requires incumbents to be onsite in the Nashville main office 5 days per week.

Compensation & Benefits:

Summary Pay Range:

$94,728.00 -$151,572.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary of the benefits.

  • Medical, dental, and vision benefits*


  • Paid time off plan (Vacation, Holidays, Volunteer, etc.) *


  • 401(k) savings plans*


  • Health Savings Account (HSA)*


  • Flexible Spending Accounts (FSAs)*


  • Health Lifestyle Programs*


  • Employee Assistance Program*


  • Voluntary Benefits and Employee Discounts*


  • Career Development*


  • Incentive bonus*


  • Disability benefits


  • Life Insurance


  • Parental leave


  • Adoption benefits


  • Tuition Reimbursement


* These benefits also apply to part-time employees

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties, and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of "essential job functions" as that term is defined by the Americans with Disabilities Act.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:
July 10, 2026 - July 16, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

Join the robust team at Caterpillar, Inc., a global leader in construction and mining equipment, where innovation drives everything we do. As part of our team, you'll engage in work that improves the world and furthers your career with every project you touch.

Work You’ll Do

At Caterpillar, Inc., you will have the opportunity to contribute to a variety of groundbreaking projects that extend across the globe. Our commitment to leadership in the industry is unwavering, and we achieve it through a culture that fosters diversity and leadership development.

Explore Job Opportunities and Growth

Caterpillar offers a wide range of job opportunities and career paths, providing a platform for professional growth and development. Whether you're interested in engineering, sales, marketing, or management, Caterpillar has a position that will utilize your unique skills and talents. We are continuously hiring innovative minds to propel our mission forward and maintain our status as industry leaders.

Internship Programs

Kickstart your career with a Caterpillar internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment at our company. As an intern, you will work alongside experienced professionals and gain insights that will benefit you as you advance in your career.

Benefits and Culture

Choosing a career at Caterpillar means more than just having a job. It means you're part of a team that values diversity and is committed to creating an inclusive environment. We offer competitive benefits to ensure the health and well-being of our employees and their families. These benefits include health insurance, retirement plans, and paid time off, alongside unique perks like professional development and diversity training programs.

Innovation and Leadership

Drive innovation and industry leadership as part of the Caterpillar team. We empower our employees to lead from their first day on the job, encouraging continuous improvement and career advancement. At Caterpillar, your ideas will shape the future of our business and the industries we serve.

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Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Ready to start your journey at Caterpillar, Inc.? Explore our career portal for the latest job opportunities.

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Prepare for Your Interview

Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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