Job Overview
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach.
Responsibilities
- Achieves a minimum of 90% of productivity goals and 100% of activity goals, asestablishedby management.
- Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program,in accordance withgoalsestablishedby department budget and marketing plan. Must haveownreliable transportation andpossessa valid statedriverslicensein order tomake sales calls.
- Maximizes current hotel key accounts byidentifyingand capturing those that offer revenue growth.
- Captures competitor's accounts through networking,researchand reader board surveysin order totarget andsolicitthose most probable to generate new business.
- Acquiresreferrals from existing accounts: Follows up on all leads within48 hoursof receiptin an effort tocreate new business for the hotel, and, whenappropriate, sends leads to other Sage hotels.
- Plans and implements an on-going Targeted Account Development "hit list"in order tocreate new revenue andacquirevaluable hotel contacts, and contracts.
- Continually targets and prospects for newbusinessthrough telemarketing, individualcreativityand innovation.
- Utilizes yield management techniques by profitably negotiating room rates andfunctionspace commitmentsin order toenhance the hotel's financial performance.
- Account Service and Management:
- Maintainswell-documented,accurate,organizedand up-to-date file management systemin order toserveclientandemployerin the most expedient,organizedand knowledgeable manner.
- Develops strong customer relationships through frequent communication and the use of professional,courteousand ethical interpersonal interaction.
- Develops customer profiles andmaintainsan effective trace system, including trace dates and references,in order tobest meet client needs, resulting in superior account service and increased revenues. Promptlyfollows-upon all customer needs and inquiries in an efficient and expedient manner.
- Conducts research, surveys, personalinvestigationandstudiesmarket placeand territoryin order toeffectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.
- Focuses on revenue-producing activity and maximizes selling time by dedicating aminimum90% work time on direct sales efforts.
- Professionalism: Controls expenses while traveling on the property's behalfin order tominimize department and hotel costs.
- Representsthemselves, thehoteland Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitudeat all times.
- Exhibits a positive and involved team attitude to all hotel departments andmaintainsopen communications with all co-workers for the best overall performance of the hotel.
- Displays a neat, clean, and business-like appearance at all times.
Qualifications
Education/Formal Training
- Minimum of high school diploma or equivalent.
Qualifications
- 4+ years in sales, customerservice relatedposition or hotel experience preferred.
Knowledge/Skills
- Requires knowledge of advanced sales techniques.
- Requires yield management experience.
- Requires highly developed customer service skills.
- Requires ability hear, speak,readand write English fluently. Requires 12th grade level mathematics, spelling and reading skills.
- Requires effective business writing skills.
- Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys andoperatebasic office equipment.
- Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
- Understand and follow verbal/written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching,feedbackand training. Strong and effective sales skills.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bending/kneeling - repeated bending and kneelingrequiredwhile filing
- Mobility - must be able to reach all areas of hotel toassistclients.
- Occasionalstanding. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
- General office and hotel environment
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Employee assistance program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
