Amazon

Senior SA Manager, Startups

Amazon$231K — $312K *
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 9+ years of management experience with technical customer-facing teams
  • Experience with cloud service architecture on various platforms (AWS, Azure, GCP, OCI)
  • 9+ years of infrastructure, database, and networking architecture expertise
  • Bachelor's degree in a relevant field
  • Understanding of startup dynamics and their unique challenges

Responsibilities

  • Ensure customer success in building and migrating to the AWS platform
  • Share best practices and innovations within the AWS Solutions Architect community
  • Collaborate with sales and business development to ensure successful customer outcomes
  • Recruit, onboard, and mentor new Solutions Architects
  • Train team members to deliver effective technical training sessions to customers
  • Develop high-value content like whitepapers and solutions for customer engagement
  • Liaise between customers and engineering/support teams to streamline communication
  • Engage with leadership to communicate vision and drive initiatives across Amazon

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Life insurance options and mental health support
  • Flexible spending accounts for various needs
  • Adoption and surrogacy reimbursement coverage
Full Job Description
In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer-facing and technical skills of your team. In addition to technical knowledge and leadership experience it is important to have a solid understanding of all cloud service providers, not just AW. In addition to technical knowledge and leadership experience it is important to have a solid understanding of the Startup journey. We are looking for technical builders who love the idea of working with early stage startups to help them as they grow. In this role, you'll work directly with a variety of interesting customers and help them make the best (and sometimes the most pragmatic) technical decisions along the way. You'll have a chance to build enduring relationships with these companies and establish yourself as a trusted advisor. You will also have a solid understanding of the unique challenges startups face and how technology can empower their businesses.

You will help team members ramp up on AWS and develop speaking, writing, presentation, and executive interaction skills. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our Services Teams, Marketing, Business Development and the broader Solutions Architecture Organization, as well as representing your team to executive management.

Open to domestic travel up to 30%

Key job responsibilities
• As a key member of the Startups Solutions Architecture team, ensure our customers' success in building and migrating infrastructure, software and services onto the AWS platform leveraging best practices and modern architectures
• Capture and share best-practice knowledge amongst the AWS Solutions Architect community, including latest innovations of all cloud service providers.
• In partnership with the sales and business development teams, formulate and execute a strategy to drive successful customer outcomes worldwide for startups
• Hire, on-board, train, and develop new Solutions Architects
• Coach Solutions Architects in the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS
• Capture and share best-practice knowledge amongst the AWS Solutions Architect community
• Create and motivate the development of whitepapers, data sheets, solutions, quickstarts, and other high-value customer facing content and best practices
• Act as a conduit and liaison between customers, service engineering teams and support
• Broadly engage with Amazon leadership to communicate, drive your vision, and work across the organization

BASIC QUALIFICATIONS

- 9+ years of management of technical, enterprise customer facing resources or equivalent experience

- Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.

- 9+ years of infrastructure architecture, database architecture and networking experience

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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