WHAT YOU WILL BRING TO THE ORGANIZATIONAs an Operations Manager at tms, you will act as the internal resource operations lead for our Portfolio Marketing Services business unit by providing exceptional internal support for the creative and strategy teams including project resource management, collaborating with the account management and production leads on project timelines and schedule changes, and coordinating processes, tools, & resources to help teams deliver stellar client work. In this role you will bring clarity, balance and efficiency to the way work is assigned and delivered and ensure the right people are working on the right projects at the right time. By tracking team capacity and forecasting upcoming needs, you'll give creative and strategy leads the space to focus on the work itself, and not just managing the around it.
We're seeking someone who has a deep understanding of the creative and strategy development process and has familiarity with resourcing process & allocation management. You are organized and self-motivated and excel at problem solving. You can manage complex, overlapping projects, and love developing and managing processes and tools to help create and maintain team organization and efficiency. You foster connections with variety of personalities and are a master of managing complex relationships diplomatically and professionally across all employee levels. This role supports a creative and strategy team focused on diverse and innovative projects. While understanding traditional creative and strategy deliverables and the development process is important, experience within digital and customer engagement is a must in this role.
ROLES AND RESPONSIBILITIES- Support the roll out of new resourcing platform and process
- Coordinate and track creative and strategy resource assignment and availabilities across the team and proactively anticipate and address potential conflicts with scheduling related to deliverables and assigned resources
- Coordinate and collaborate with account management and production project leads on overall project timelines and changes
- Provide short- and long-term forecasting based on client plans and flag potential under or overstaffed periods
- Manage needed freelance documentation in conjunction with TA/IT/Finance partners
- Identify opportunities to integrate new process, capabilities, tools and reporting and help teams transition away from outdated ways of working
- Partners with cross functional teams and a departments to drive consistent and reliable delivery on multifaceted projects
- Leads prioritization of client deliverables in collaboration with account management, creative and strategy leadership
- Attends or leads necessary status meetings and communicates necessary follow ups to relevant stakeholders and team members
- Identify and coordinate or facilitate training for new team members and/or cross functional teams as necessary related to operational processes
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE- 5+ years of experience in a creative agency or studio setting
- Proficient with Microsoft Office and AirTable along with an understanding of Adobe and Figma
- Experience with the creative development process, timelines and deliverables trafficking
- Understanding of resource management across large overlapping projects
- Ability to manage multiple, complex projects at the same time while paying strict attention to detail
- Ability to work with ambiguity & quickly adapts to changes in priority
- "Solutioning" mindset - Able to identify issues before they escalate, implementing corrective actions in advance
- Strong communication skills appropriate across levels of the organization
- Self-motivated, self-driven, and a quick learner
- Exceptional organizational, planning, and project management skills
- Experience leading in a team-oriented, collaborative environment (incl. cross functional teams)
- Tech and social media savvy
And we'd love you to... - Experience with managing resourcing for creative and strategy teams
- Experience with digital projects (web + app), along with campaign marketing, loyalty and brand partnerships
- Experience with Airtable, Smartsheet, Netsuite/ERP software Figma
Starting salary between $80,000 - $90,000
TOTAL REWARDSOur total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
- Our commitment to rewarding results
- Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success
There's more ...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
