Microsoft

Senior Research Strategist

Microsoft • $119K — $234K *
Boston, MA 02115In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's in a related field with requisite experience in User Experience Research.
  • 8+ years experience preferred; proficiency in design thinking and workshop facilitation.
  • Experience with digital solutions, including AI and omni-channel applications, is a significant advantage.
  • Must have conducted extensive 1:1 research interviews and utilized various research methods in practice.
  • Relevant domain experience in the technology sector with enterprise (B2B) customers is essential.

Responsibilities

  • Lead in-person and virtual workshops to innovate customer business solutions using AI.
  • Communicate complex ideas effectively to ensure stakeholder enthusiasm and alignment.
  • Manage executive-level stakeholders, clearly articulating expectations and project statuses.
  • Identify suitable qualitative research methods to achieve design objectives catering to customer needs.
  • Design and facilitate a variety of research methods including interviews, surveys, and field research.
  • Build partnerships to create a customer-centric experience at scale.
  • Establish a foundational research strategy to pinpoint crucial customer interactions.

Benefits

  • Flexible work arrangements to promote work-life balance.
  • Professional development opportunities to further enhance skills.
  • Access to state-of-the-art resources for research and design projects.
  • Comprehensive health and wellness programs.
  • A collaborative and innovative team culture focused on growth and customer impact.
Full Job Description
Responsibilities
  • Scope, design, and lead in-person and virtual customer-facing co-creation workshops that result in breakthrough ways AI can transform our customers' business
  • Excellent communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed future state experiences
  • Skilled at executive-level stakeholder management; comfortable setting and respectfully communicating expectations
  • Confidently identify the best way to leverage qualitative research to support a design objective, including the area of focus and research method(s) best suited to the business objectives and customer needs
  • Demonstrate experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.). Hands-on experience designing, planning, and facilitating interviews, field research, international research, and survey design
  • Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
  • Drive a foundational research strategy for the team while partnering with stakeholders to define moments of truth
  • Clearly and succinctly present possible solutions outside of the designated design space
  • Review and validate work with peers, stakeholders, and customers to maintain open communication
  • Ability to see things from various altitudes and communicate holistic solutions
  • Expertise in Customer Experience Design and Design Thinking


Qualifications

Required/Minimum Qualifications
  • Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
    • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ year(s) User Experience Research experience
    • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
    • OR equivalent experience

Preferred Qualifications
  • Bachelor's Degree in Human- Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
  • OR Master's Degree in Human- Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years User Experience Research experience
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
  • 4+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes
  • 4+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)
  • 4+ years conducting 1:1 research interviews
  • 2+ year(s) relevant domain experience within technology sector and enterprise (B2B) customers
  • 4+ year(s) relevant domain experience within technology sector and enterprise (B2B) customers
  • 3+ year(s) experience in research methods impacting both product direction and detailed experience design
  • 6+ years designing and facilitating co-creation/ideation/design thinking workshops to drive meaningful business outcomes
  • 6+ years conducting 1:1 research interviews


UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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