Job DescriptionAre you energized by solving complex problems and learning technical domains?Do you want to shape products that power and protect life online at an internet scale?Join our User Experience & Tech Writing teamIn this role, you will uncover customer needs and influence product strategy. You will collaborate with cross-functional teams to improve application and infrastructure management. Your research will shape global products spanning content delivery, cloud computing, and security.
As a Senior User Experience Researcher, you will be responsible for:
- Leading end-to-end research across the product lifecycle from early discovery through post-launch evaluation
- Designing and conducting qualitative and quantitative research using interviews, usability studies, surveys, and analytics
- Partnering closely with cross-functional teams to influence product roadmap decisions and improve customer outcomes
- Researching highly technical workflows involving content delivery, cloud infrastructure, automation, and edge computing
- Building relationships with developers, engineers, and architects to deeply understand how they operate internet applications
- Translating research findings into compelling insights, journeys, and recommendations that drive strategic product decisions
Do what you loveTo be successful in this role you will:
- Have 5 years of relevant experience and a Bachelor's degree
- Demonstrate success influencing product strategy through rigorous customer research
- Have experience working with complex enterprise software, developer platforms, or cloud infrastructure
- Possess expert qualitative and quantitative research methods skills to apply throughout the product development lifecycle
- Be knowledgeable about content delivery networks, networking, cloud infrastructure, cybersecurity domains, or developer tooling
- Demonstrate solid communication and storytelling skills to effectively influence stakeholders across product, engineering, and design
CompensationAkamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $100,700 - $181,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.
