Job Description

The Opportunity:

As the Senior Regional Asset Protection Manager for the Central Region, you will hold a critical responsibility in the implementation of comprehensive Asset Protection measures for the stores within your purview. This includes overseeing safety protocols and shortage control programs, which are essential for maintaining operational integrity. You will demonstrate exceptional communication skills across all organizational levels, fostering productive partnerships with store management, your internal Asset Protection team, and corporate stakeholders.

In this capacity, you will lead and develop a team comprised of field Asset Protection Managers, Supervisors, and Specialists, ensuring that they are equipped to effectively execute their roles. In collaboration with your Asset Protection team, local store management, and the Inventory Control department, you will engage in the research and reconciliation of identified shrink, proactively addressing any discrepancies. Your involvement in cycle count reconciliation will serve as a critical element in upholding inventory accuracy between annual physical inventories.

Furthermore, you will liaise with the corporate Internal Control and Human Resources departments to address any concerns that may arise during store audits and internal investigations, promoting a culture of accountability and diligence. Your primary objective will be to ensure the physical protection of our stores, prioritizing the safety of employees and customers, as well as the protection of merchandise. Conducting bi-quarterly visits to the stores within your assigned region will enable you to assess the effectiveness of Asset Protection strategies and implement necessary improvements.

About the Role:

• Conducts comprehensive assessments of Asset Protection and operational performance to identify areas and processes that may have a significant impact on shrink and inventory control. Engages in collaborative efforts with the Asset Protection team, store management, and corporate partners to formulate and execute strategic action plans aimed at optimizing overall performance.
• Delivers clear and comprehensive monthly metrics, Asset Protection reports, and cycle count reconciliation findings to store management, Regional Vice Presidents, and the Director of Asset Protection. This ensures that all relevant stakeholders are fully informed of performance outcomes and inventory status, enabling them to make decisive and strategic decisions for the organization.
• Through the utilization of exception-based reporting and daily analytics, identify, investigate, and resolve any internal policy or procedure violations. This work is conducted in partnership with the Director of Asset Protection and the Human Resources department, ensuring adherence to organizational standards.
• Responsible for managing the asset protection timeline associated with both new store projects and renovations. This includes coordinating all aspects of the budget to ensure alignment with financial goals while also setting and meeting expectations for asset protection vendors. By maintaining a clear and structured timeline, the role ensures that all project milestones are achieved efficiently, ultimately contributing to a secure and successful store launch or renovation.
• Conducts detailed diagnoses and generates comprehensive reports on offsite warehouses to ensure optimal product storage in preparation for new store openings.
• Enhances and sustains professional relationships with key stakeholders in the Asset Protection industry, while also engaging with law enforcement representatives to foster collaboration and information sharing.
• Ensures the meticulous and timely preparation of comprehensive reports, the organized and systematic maintenance of all communication records, and the secure retention of evidence. This process includes verifying data accuracy, adhering to established guidelines, and implementing best practices for documentation management to support accountability and facilitate future reference.
• Develops and communicates monthly posters to stores, corporate and AP team regarding main causes of shrink, ORC activity, local theft trends and recovery tactics in order to educate and achieve safety and security goals.
• Participates in internal regional conference calls and contributes to regional newsletters.
• Is tasked with overseeing and managing all security-related elements for HOP events, whether conducted on-site at company facilities or off-site at external venues. This includes collaborating closely with various corporate departments to implement robust safety measures, ensuring the protection of attendees and the smooth operation of each event.
• Facilitates in-depth fire safety training programs for staff at assigned stores, covering essential topics such as fire prevention strategies, emergency response protocols, proper use of fire extinguishers, and evacuation procedures. In addition, regularly evaluates and enforces compliance with local fire safety regulations and standards, conducting audits and assessments to identify areas for improvement, and ensuring that all safety equipment is maintained and accessible. This proactive approach aims to create a safe shopping environment for customers and a secure workplace for employees.
• Provides support and training to retail locations when needed.
• Responsible for providing on-call support for alarm responses as required for stores within designated regions. Ensures the effective operation and maintenance of alarm systems, Electronic Article Surveillance (EAS), card access systems, and CCTV equipment across all assigned locations.
• Maintains all aspects of physical security of locations within assigned area.
• Oversee budgets and financial controls to ensure fiscal responsibility in the designated regions.
• Trains, develops and supervises the AP teams within the assigned region.
• 40% of your time will be dedicated to travel. Travel is required at least twice per year to locations within region of responsibility. Travel will also include large scale Special Events, New Store Openings, as well as to manage escalated security and safety concerns. within region of responsibility.
• All other duties as assigned by the Supervisor.

Supervisory Responsibility:

• YES
  • Directly manages team of store Asset Protection Managers, Asset Protection Supervisors, and Asset Protection Specialists

Budget Responsibility:

• YES
  • Manages individual and team T&E Budget
  • Oversees regional budget for Asset Protection vendors within assigned boutiques

Decision Making Responsibility:

• YES
  • Input on selection of AP Vendors for assigned stores.

About You:

• 6+ years of experience as a retail Asset Protection Manager or higher, luxury retail experience is preferred.
• Experience with EBR reporting.
• Wicklander and Zulawski interviewing skills certification.
• Strong proficiency in Word, Excel and PowerPoint.
• Ability to learn other software programs quickly.
• Exceptional written, verbal, and electronic communication skills.
• Superior organizational skills with attention to detail.
• Strong partnership, communication and relationship building skills.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès Benefits Overview:

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

The annual salary range for this position is $115,000 to $120,000. Actual rates are determined based on the job, location, and individual experience.