General Motors

Senior Quality, Reliability & Durability (QRD) Engineer (VSEE) - Mechatronic Hardware

General Motors$100K — $130K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related)
  • Experience with vehicle systems, mechatronic hardware, or embedded control systems, including OTA
  • Experience analyzing warranty, DTC, or field performance data
  • Proficient with QRD tools such as SI, TrackerGart, QDAP, DAS, GWM, MERS
  • Ability to lead cross-functional issue resolution efforts
  • Strong analytical, problem-solving, and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Familiarity with AI-enabled tools, automation, or analytics to improve QRD efficiency

Responsibilities

  • Analyze field data to create actionable plans for field resolution
  • Identify, partition, prioritize, and track issues using GM systems and dashboards
  • Represent VSEE QRD in various cross-functional meetings and escalation forums
  • Plan and implement target sufficiency actions to address QRD issues
  • Identify and manage breakpoints for service, plant, and OTA actions
  • Forecast quality and warranty performance targets and track progress
  • Track trends and maintain Top 20 issue lists

Benefits

  • Medical, dental, and vision insurance
  • Health Savings Account and Flexible Spending Accounts
  • Retirement savings plan
  • Life insurance and sickness benefits
  • Paid vacation and holidays
  • Tuition assistance programs
  • Employee assistance program
  • GM vehicle discounts
Full Job Description
Job Description

Work Arrangement

This role is hybrid. The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues., Wed., Thurs.) per week, or as dictated by the business.

The Role
The Quality, Reliability & Durability (QRD) Engineer - Mechatronic Hardware is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems.
This role connects customer experience, data analytics, and product engineering within Vehicle Software and Electronics Engineering Quality(VSEE Quality) to drive both short-term containment and long-term quality improvements across global vehicle programs.

Key Responsibilities:
  • Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.
  • Identify, partition (HW vs. SW), prioritize, and track issues using GM systems and dashboards.
  • Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews, daily and weekly QRD calls, and other escalation forums as required.
  • Plan and implement target sufficiency actions to address QRD issues, ensuring temporary containment and permanent corrective actions are driven to closure.
  • Identify and manage breakpoints (BP) for service, plant, and OTA actions.
  • Forecast quality and warranty performance targets and track progress against commitments.
  • Track trends, Pareto drivers, and maintain Top 20 issue lists.
  • Proactively identify emerging issues using plant, service, and field data.
  • Support fast response activities, service garage escalations, and read-across initiatives across programs.
  • Coordinate and lead global QRD alignment (GMNA priority) through influence.
  • Communicate clearly with engineering, manufacturing, service, and supplier teams.
  • Balance quality improvements with cost and warranty impact considerations.


Minimum (Required) Qualifications
  • Bachelor's degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
  • Experience with vehicle systems, mechatronic hardware, or embedded control systems, SW release Cadence, OTA
  • Experience analyzing warranty, DTC, or field performance data.
  • Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS
  • Ability to lead cross-functional issue resolution efforts.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with AI-enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI-assisted analysis).


Preferred Skills
  • Experience in Quality, Reliability & Durability (QRD), warranty, or field quality roles.
  • Experience supporting CPIT, Focus CPIT, SMT Core PDT, and escalation forums.
  • Knowledge of HW vs. SW issue partitioning and corrective-action processes.
  • Experience working with global teams and suppliers.
  • Interest in leveraging digital tools and automation to standardize QRD work.
  • Automotive OEM or supplier experience.


Travel
Up to 10% travel to suppliers and assembly plants

#LI-SW1

SPONSORSHIP: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, H4 EAD, J-1, etc.)

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ

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