Qualifications

• Bachelor's degree in Business, Engineering, Science, or another technical discipline or equivalent degree/experience.
• 5-10 years of experience in manufacturing, quality engineering, or quality assurance.
• Proven experience in root cause analysis and managing corrective actions.
• Demonstrated use of Six Sigma methodologies; Six Sigma certification preferred.
• Strong verbal and written communication skills.
• Ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Office applications.

Responsibilities

• Lead customer complaint investigations and corrective action processes to ensure timely resolution.
• Drive customer experience improvement through analysis of quality system failures and VOC trends.
• Establish and maintain quality specifications, controls, and monitoring processes.
• Lead GMP and Quality System audits, ensuring audit readiness and successful execution.
• Provide technical support for manufacturing-related quality issues, including risk assessment and escalation.
• Analyze and communicate quality metrics and performance indicators for continuous improvement.
• Conduct risk-based assessments of quality systems to identify improvement opportunities.

Benefits

• Opportunity to work in a highly visible role influencing product quality and customer satisfaction.
• Collaboration with cross-functional teams for diverse problem-solving approaches.
• Ability to drive impactful improvements based on customer insights and quality data.
• Engagement with customers in a regulated industry, enhancing professional experience.
• Support for continuous learning and Six Sigma certification.