ICF Next

Senior Quality Assurance Tester (ServiceNow)

ICF Next$81K — $138K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • US Citizenship required for federal compliance
  • Ability to obtain a DHS Public Trust clearance
  • 6+ years of experience in quality assurance testing
  • 3+ years testing product backlog items with pass/fail documentation
  • Experience developing Software Quality Assurance Plans adhering to contract requirements

Responsibilities

  • Develop and execute detailed test scripts for user stories and project components
  • Provide recommendations on QA processes and continuous improvement
  • Document and communicate clear test results, including defects
  • Collaborate with developers to discuss findings and validate resolutions
  • Participate in Agile ceremonies to complete testing within sprints
  • Engage with stakeholders to understand requirements and system behavior
  • Ensure full validation of application functionality before development

Benefits

  • Remote work flexibility
  • Opportunity to work on government contracts
  • Involvement in Agile project management practices
  • Chance to enhance testing strategies within a collaborative environment
  • Contribution to high-quality technology solutions for government stakeholders
Full Job Description

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.  

The Senior Quality Assurance Tester plays a critical role in ensuring the delivery of high‑quality, reliable technology solutions for government stakeholders. This role is responsible for designing and executing comprehensive test scripts that validate system functionality, performance, and usability across all user stories and project deliverables. 

The Senior QA Tester delivers expert guidance on QA best practices, collaborates closely with developers and product teams, and provides detailed, actionable testing results. Success in this role requires strong proficiency in Agile methodologies, the ability to manage testing activities within sprint timelines, and a thorough understanding of system functionality prior to development. 

Job Location: Remote

What you will be doing:

  • Develop and execute detailed, end‑to‑end test scripts for all user stories and project components 

  • Provide recommendations on QA processes, standards, and continuous improvement 

  • Document and communicate clear pass/fail results, including defect details and replication steps 

  • Collaborate with developers to review findings, discuss issues, and validate resolutions 

  • Participate effectively in Agile ceremonies, ensuring all testing is completed within each sprint 

  • Work directly with stakeholders and technical teams to understand requirements and expected system behavior 

  • Navigate applications and systems efficiently to ensure full validation of intended functionality 

  • Contribute to pre‑sprint readiness by confirming understanding of functionality before development begins 

Basic Qualifications:

  • US Citizenship is required (required by the federal government for this position). 

  • Must be able to obtain a DHS Public Trust clearance. 

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. 

  • 6+ Years experience in quality assurance testing 

  • 3+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item 

Desired Qualifications:

  • 3+ Years experience in developing and implementing project Software Quality Assurance Plans that conforms to the requirements of the contract.  

  • 3+ years experience working autonomously as the lead for all activities involving quality assurance and compliance with applicable regulatory requirements. 

  • 3+ years experience conducting regular system quality audits 

  • 3+ years experience reviewing and analyzing data and documentation related to system quality.  

  • 3+ years experience authoring test scripts  

  • 2+ years experience working in an agile environment 

  • 2+ Experience creating test scripts for UAT 

  • Active DHS or DoW Public Trust clearance 

  • Strong experience working in an agile environment 

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project. 

  • Experience working across multiple projects.  

  • Experience with ServiceNow CSM, ITSM, and App Engine 

  • Has an active CSA 

Professional Skills 

  • Strong verbal and written communication skills 

  • Proactive and highly communicative 

  • Good understanding of basic system technologies as they relate to the project deliverables.  

  • Experience working in a fast-paced environment 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)

About ICF Next

ICF Next is a global marketing and communications agency that provides a wide range of services to clients in various industries, including healthcare, energy, and transportation. The company was founded in 1969 and is headquartered in Fairfax, Virginia. ICF Next offers a comprehensive suite of services, including branding, digital marketing, public relations, and social media management. The company has a strong reputation for delivering innovative and effective solutions that help its clients achieve their business objectives. ICF Next is committed to sustainability and social responsibility, and it has received numerous awards for its work in these areas.
Learn more about ICF Next
Size
8,000 employees
Market Cap
$1.8 billion
Industry
Net Income
$54.9 million
Founded
1969
5 Year Trend
+5.6%
Revenue
$1.5 billion
NASDAQ

Similar Jobs

More Jobs at ICF Next

More Education, Government & Non-Profit Jobs

Find similar Senior Quality Assurance Tester (ServiceNow) jobs: