ProPharma Group

Senior PV Client Account Manager, Client Services

ProPharma Group • $95K — $115K *
Western Springs, IL 60558In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Life Sciences degree or equivalent required.
  • Minimum 2 years of contract/client management experience in healthcare setting.
  • Previous mentoring or supervisory experience preferred.
  • Strong written and oral communication skills.
  • Proficiency in planning, prioritizing, and organizational tasks.
  • Ability to manage multiple projects globally.
  • Good understanding of Standard Operating Procedures.

Responsibilities

  • Manage designated ProPharma clients and their expectations proactively.
  • Develop and maintain client working practices and supporting documentation.
  • Foster excellent client relationships through regular communication.
  • Liaise with Client Services team to support onboarding of new contracts.
  • Lead client visits to ProPharma's offices, ensuring a welcoming experience.
  • Conduct retrospective performance reviews to identify improvement trends.
  • Identify business development opportunities aligned with client needs.

Benefits

  • Flexible remote work options available.
  • Professional development and training support.
  • Opportunity for travel to client and ProPharma locations.
  • Engagement in a collaborative, dynamic work environment.
  • Access to a variety of internal growth opportunities.
Full Job Description
The Senior Pharmacovigilance (PV) Client Account Manager, Client Services is responsible for proactively forging and managing excellent working relationships with clients in support of PV and Medical Information (MI). This includes effectively managing existing client contracts to ensure ProPharma is providing required services and setting up the processes for new client contracts at ProPharma. The Senior PV Client Account Manager will, at times, participate in global communication within the Company related to client services, processes, and strategies.

Essential Functions:
  • Manages designated ProPharma clients and their expectations in a proactive and professional manner to enhance the image of ProPharma, ensures that current clients are maintained and potentially more business is won.
  • Develops and maintains client Working Practices and other supporting documentation as required.
  • Forges excellent working relationships with clients via regular open and honest client meetings and communications to discuss any issues or potential improvements with ProPharma.
  • Liaises with all roles within Client Services team to support the onboarding of new client contract services including proactive suggestions for the client on best practice, or most efficient processes and communicating this back to the client.
  • Supports the extension of designated client services as delegated by management.
  • Leads client visits to ProPharma's offices including arranging and hosting the visit.
  • Retrospectively reviews past performance for clients and identifies trends or patterns to facilitate further improvements for the client.
  • Ensures Company personnel are kept up to date with relevant information and communicate changes to the necessary managers or teams.
  • Identifies business development opportunities for the Company and ensures these are dealt with appropriately.
  • Assesses extra requests made by the client, reviewing the cost implications, liaising with management, and negotiating terms of business.
  • Ensures client invoicing is reflective of services.
  • Development and delivery of client business review meetings.
  • Supports Company with project work and collaborating with multiple business units to develop Client Services processes to ensure continued growth of the department and business.
  • Ensures compliance with the specific Working Practices which have been agreed with designated clients.
  • Prepares for and leads client audits as delegated by management.
  • Ensures an effective communication channel with Operations and other relevant departments to enable effective service provision.
  • Identifies and implements systems and processes to improve service and quality for the clients and ProPharma.
  • Identifies, investigates, and coordinates responses to the client regarding complaints and deviations.
  • Maintains awareness of and ensures compliance with the legal requirements and professional guidelines associated with services on behalf of the pharmaceutical industry.
  • Ensures the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma and its clients.
  • Supports other team members to ensure ProPharma's processes are followed.
  • Supports induction and training of new members of staff.
  • Utilization will be measured as a part of the objectives for this role.
  • Performs additional tasks within the Company as assigned.


Necessary Skills and Abilities:
  • Ability to liaise efficiently with client companies to ensure client needs are met.
  • Ability to work within a team in an open and professional manner.
  • Ability to liaise efficiently with internal departments to facilitate delivery of client services.
  • Excellent written and oral communication skills and computer literacy.
  • Sound planning, prioritizing and organizational skills.
  • High level of accuracy and attention to detail.
  • Proactive and positive approach.
  • Ability to manage multiple projects up to a global level.
  • Strong interpersonal skills to be able to work in an open and professional manner.
  • Ability to anticipate issues and offer solutions.
  • Ability to always work in a professional manner, with clients, customers, team members and management.
  • Good working knowledge of Company Standard Operating Procedures.
  • Compliance with Company's health and safety policies.
  • This is a global role which could include line reporting into any site globally.
  • Position may include occasional travel to client and/or other ProPharma offices.


Educational Requirements:
  • Required: Life Sciences Degree or equivalent.


Experience Requirements:
  • At least 2 years prior experience in contract/client management in a health care environment.
  • Previous mentoring and/or supervisory experience.


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About ProPharma Group

ProPharma Group is a pharmaceutical consulting company that provides regulatory compliance, pharmacovigilance, and medical information services to clients in the healthcare industry. The company was founded in 2001 and is headquartered in Shawnee Mission, Kansas. ProPharma Group offers a range of services, including clinical trial support, quality assurance, and validation services. The company has worked with clients in a variety of industries, including pharmaceuticals, biotechnology, and medical devices.
Learn more about ProPharma Group
Size
500 employees
Industry
Pharmaceuticals & Biotech
Net Income
$5 million
Founded
2001
5 Year Trend
+30%
Revenue
$50 million
* Ladders Estimates

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