The Strategic Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of large, complex, and/or strategically important Provider clients - typically organizations averaging approximately $5B in net patient revenue - during account transitions, organizational change, or elevated risk. This role is accountable for navigating high-risk transitions, high-visibility client situations, and complex cross-functional coordination while shaping strategies that protect enterprise relationships, retention outcomes, operational stability, strategic revenue, and long-term growth potential.
This role partners closely with executive Market Leadership, Growth, Operations, Product, Technology, Delivery, Legal, and other senior stakeholders to shape broader approaches to account transition strategies, governance, value realization, and client management across the business. The role is accountable for developing continuity strategies that protect client confidence, strategic revenue, and long-term growth across the organization's most important Provider relationships.
This role provides leadership during periods of change to minimize disruption, protect client confidence, and sustain momentum across the organization's most important strategic accounts. Exceptional executive presence, enterprise perspective, the ability to lead across the matrix at scale, and the discipline to maintain executive-level visibility to account strategy, stakeholder priorities, current solution footprint, and long-range opportunity preservation are critical. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction-not quota attainment.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Lead continuity strategy for a portfolio of the organization's largest, most complex, and strategically important Provider clients during transitions, elevated risk situations, and significant organizational change
- Build and maintain executive-level relationships with the most senior client stakeholders, serving as a trusted advisor on business risks, enterprise priorities, AI strategy, and long-term partnership strategy
- Direct governance, stabilization planning, executive communications, and cross-functional decision-making for complex account transitions
- Lead executive business reviews and strategic value conversations that demonstrate enterprise impact, reinforce the client's investment rationale, and identify AI-forward opportunities to maximize long-term partnership value
- Anticipate service, operational, and relationship risks and drive mitigation strategies that protect strategic revenue, client confidence, and long-term retention
- Lead across the matrix and influence senior leaders across Operations, Product, Technology, Growth, Delivery, Market leadership, and other enterprise stakeholders to align priorities, remove barriers, and accelerate resolution of critical issues
- Partner across renewals, value management, legal, operations, product, technology, and growth leadership to align enterprise actions in support of the client strategy
- Maintain executive-level account planning and risk visibility across the current solution footprint, transition progress, and long-range strategic opportunities
- Serve as the enterprise voice of the customer, influencing internal priorities, service strategy, and future product or technology direction for strategically important accounts
- Partner with Growth and executive leadership to protect strategic opportunities, adopt an AI-first mindset to informing long-range account strategy, and influence investment or prioritization decisions tied to client outcomes
- Translate client insights, recurring risks, and portfolio patterns into executive-level recommendations that improve transition strategy, governance, and client management practices
- Serve as a senior thought partner and mentor within the role family, helping to elevate standards, best practices, AI adoption, and strategic decision-making across the team
Success Metrics- Retention, renewal stability, and strategic opportunity preservation across a high-value and complex client portfolio
- Customer satisfaction and Net Promoter Score (NPS) performance within high-visibility client environments
- Transition execution quality, speed to stabilization, and effectiveness of executive-level handoffs
- Reduction in escalation severity, operational disruption, and enterprise reputational risk
- Executive relationship continuity, strategic account confidence, and leadership trust
- Quality of enterprise recommendations, strategic account planning, and leadership reporting
- Demonstrated value realization and effectiveness of executive business reviews and strategic value conversations
- Cross-functional alignment and issue resolution effectiveness across complex matrixed environments
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 11+ years of experience in healthcare, managed services, client management, consulting, or advisory services
- 8+ years managing highly strategic client relationships in complex, matrixed environments
- Demonstrated experience supporting large, complex, and/or strategically important Provider or healthcare client environments
- Demonstrated exceptional executive presence with experience engaging senior VP, C-suite, and enterprise leadership stakeholders
- Proven ability to shape enterprise priorities and influence senior leaders across operational, product, sales, delivery, legal, and other enterprise organizations
- Proven expert communication, organizational, analytical, and strategic problem-solving skills
- Experience leading critical escalations, enterprise stabilization efforts, and customer relationship recovery for highly complex accounts
- Experience leading executive business reviews, enterprise value narratives, and strategic recommendations for senior stakeholders
- Experience connecting AI capabilities to business outcomes and goals and influencing adoption
- Ability to manage the most high-priority accounts or initiatives independently while balancing competing executive demands
- Proven solid enterprise thinking, risk management, strategic relationship leadership, and executive account planning capabilities
- Willingness to travel up to 50%
- Driver's License and access to reliable transportation
Preferred Qualifications:- Experience within Optum, UHG, or UHC lines of business
- Experience supporting large, complex, and/or strategically important Provider market or healthcare clients
- Background in operational leadership, enterprise transformation, customer success, or transition management
- Experience working with Product, Technology, Revenue Cycle, Analytics, or Care Continuum teams
- Knowledge of change management, enterprise transformation, governance, and executive stakeholder management
Leadership Competencies- Enterprise strategist who balances execution with long-term client, market, and business outcomes and shapes approaches across the highest-profile accounts
- Influence-driven leader with exceptional executive communication, stakeholder alignment, and enterprise decision-shaping capabilities
- Highly adaptable and resilient in dynamic, ambiguous, high-visibility, and high-pressure environments
- Collaborative and accountable, with solid enterprise orientation and focus on strategic customer outcomes, value realization, and long-term partnership growth
- High emotional intelligence with exceptional conflict resolution, executive navigation, organizational leadership, and enterprise matrix influence capabilities
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $159,300 - $273,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
