Senior Property Manager

United Placement Group • $90K *
Troy, NY 12180In-Person
Real Estate & Construction
8 - 10 years of experience
2 days ago
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Job Overview by Ladders

Qualifications

  • 10+ years of managerial experience in residential and commercial property management.
  • Experience with Entrata preferred.
  • Bachelor's degree or applicable work history.
  • Professional designations such as CPM or ARM preferred.
  • Strong integrity in personal and professional conduct.

Responsibilities

  • Collaborate with marketing team to execute marketing and leasing plans.
  • Prepare annual budgets and monitor performance against them.
  • Oversee site operations and enhance resident satisfaction.
  • Conduct regular inspections of properties and manage maintenance personnel.
  • Train and develop staff on company policies and procedures.
  • Ensure compliance with safety programs and regulations.
  • Manage personnel activities including hiring, performance evaluations, and scheduling.

Benefits

  • Medical insurance through Highmark BlueShield with HSA options available.
  • Dental and vision insurance eligibility after 30 days.
  • Company-paid life insurance and optional additional coverage available.
  • 401K plan with employer match eligibility after one year of service.
  • Comprehensive employee assistance program and telemedicine services.
  • Generous PTO including personal, sick, and vacation time eligibility after 90 days.
  • Ten paid holidays per year.
Full Job Description


We have an immediate need for full-time Senior Property Manager to join the team overseeing the City Station Neighborhood, one of United Group's professionally managed mixed-use developments, including student housing, multi-family housing, and commercial assets located in downtown Troy, NY.

To learn more about our properties, please visit our websites:

  • https://citystation.mycollegesuites.com/
  • https://www.thesixtroy.com/


Marketing + Leasing

  • Collaborates with the Marketing Department to create Annual and 90-day Marketing + Leasing Plans.
  • Responsible for the successful execution of Marketing + Leasing Plans.
  • Coordinates and disseminates the timely communication for scheduled events.
  • Provides continual sales and leasing training to all leasing and sales staff.
  • Makes recommendations to improve marketing and leasing programs.
  • Prepares regular market surveys; shops competition regularly.
  • Prepares weekly and monthly reports.
  • Reviews all rental applications and lease forms for accuracy and compliance with resident policy.


Financial Reporting + Control

  • Prepares the property's annual budget - works directly with Regional Manager and Property Accountant.
  • Monitors budget performance and reports variances from budgets.
  • Assists Property Accountant with preparation of monthly financial accounting, reporting, and explanation of variances.
  • Prepares purchase orders, inputs all invoices into Entrata.
  • Reports payroll information to the Corporate office / Human Resources on a timely basis.
  • Supervises inventory of all equipment and supplies.


Site Activity + Resident Management

  • Oversees site activity and related operations.
  • Provides leadership to staff and residents by following all Company procedures and demonstrates a professional image and demeanor consistent with company standards.
  • Works with Regional Manager to maximize NOI and ensures Owner's goals and objectives are aligned with property operations.
  • Creates and drives new revenue streams to achieve and exceed goals and objectives.
  • Ensures all resident retention programming is executed in a consistent and high-quality manner to ensure the highest levels of resident satisfaction is achieved.
  • Makes regular, detailed inspections of site's lease / resident files to ensure they are accurate, complete, and maintained in a manner consistent with operating guidelines.
  • Ensures rent collection programs are administered consistently to ensure revenue is collected within operating standards.
  • Manages resident complaint log and seeks assistance from Regional Manager when needed.
  • Manages move-ins and move-outs as site activity requires and ensures proper communication with all site staff to ensure proactive and cohesive operations.


Maintaining Physical Assets

  • Evaluates maintenance operations at each site and determines cost efficiency of staffing and preventative maintenance programming.
  • Makes regular, detailed inspections of physical plants and reports any observed deficiencies while ensuring corrective action is taken.
  • Audits service requests performed by the site staff.
  • Performs regular inspections of maintenance work - implements, reviews, and when necessary, makes periodic changes to maintenance schedules.
  • Evaluates and approves decisions for physical repair, replacement, and/or improvements consistent with capital improvement plan.
  • Knowledgeable of current status and conditions of all vacant apartments.
  • Performs regular inspections of common areas, community rooms, common hallways, stairwells, elevators, apartments, grounds, exterior of building, perimeter of property, etc.
  • Supervises all vacant apartment make-ready procedures; ensures productivity of staff through routine inspections, view of work in progress.
  • Directs and/or makes recommendations to Maintenance Supervisor for physical repairs, replacements, and/or improvements when approved.
  • Directs, approves, and/or makes recommendations for supplies, materials, and equipment and orders when approved.
  • Evaluates maintenance operations periodically to determine cost efficiency.


Staff Training + Development

  • Trains staff members on the Company's standard operating procedures and policies and procedures
  • Ensures staff training is consistently administered.
  • Ensures staff members are knowledgeable and trained on the Company's Standard Operating Procedures and policies.
  • Coordinates and ensures site staff are trained properly in Entrata.
  • Upholds standards relating to employee training and United's Pure Safety training and industry specific training.
  • Provides leadership to staff and residents by following all company procedures and demonstrates a professional image and demeanor consistent with company standards.


Human Resources + Personnel Management

  • Responsible for ensuring staffing levels are aligned with the needs of the business.
  • Supervises on-site personnel and all activities relating to personnel management, i.e. scheduling, time and attendance management, payroll, progressive discipline, etc.
  • Manages employee training and development.
  • Hires and terminates employees in accordance with established guidelines.
  • Conducts formal employee performance evaluations and recommendations for promotions and/or salary increases for all site personnel.


Safety
    • Actively participates in, follows, and enforces the safety and health programs.
    • Resolves questions, approve and/or recommend necessary expenditures to correct unsafe conditions.
    • Makes regular shop, warehouse, office and ground-job site tours, and safety inspections to determine if safe work practices are being observed; ensure that unsafe conditions do not exist.
    • Personally performs safety inspections, and review safety inspection reports and unsafe conditions reported by others. Make or obtain corrections as required to maintain a safe workplace and ensure compliance.
    • Conducts regular safety meetings with employees to promote safety awareness and compliance with the Safety and Health Policies.
    • Investigate accidents and assist with completion of accident report forms when required.
    • Ensures that specific programs (i.e. hazard communication, protection from bloodborne pathogens, hearing conservation, forklift safety/operator certification) are implemented and complied with consistently.
    • Reviews safety-related disciplinary actions with the employees.

Work Environment + Physical Demands
      • May be exposed to outdoor spaces, service areas, or other environments, which will, by their nature, have variances in air quality, temperature, walking surfaces, lighting, and other physical aspects.
      • May be exposed to substances such as - paints, cleaning agents, chemicals, which may have various odors that may be considered irritants.
      • Frequent body movements include lifting, moving, transferring, bending, stooping, squatting, and reaching.
      • Able to lift, push, pull, and/or carry objects weighing up to 50 pounds, unassisted, with twisting and turning of the torso, and stand or walk for prolonged periods of time.
      • Reasonable accommodation may be made to enable individuals to perform essential functions.

Job Overview + Requirements
      • Job Type: Senior Property Manager, Exempt - $90,000.
      • Work Hours: Monday - Friday, 8:30am - 5:00pm + weekends and evenings as needed.
      • Physical Requirements: Light lifting and carrying.
      • Required Education: College Degree or Applicable Work History.
      • Required Experience: 10+ years of managerial experience in residential and commercial property management experience; Entrata experience is preferred.
      • Certifications: Professional designations, i.e. Certified Professional Manager (CPM), Accredited Residential Manager (ARM), or equivalent industry designation preferred.
      • Qualities: Demonstrates integrity on a personal and professional level

Benefits + Time Off
    • Medical - Highmark BlueShield of Northeastern NY - 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
    • Dental + Vision - eligibility 1st of the month following 30 days.
    • Life Insurance - Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
    • 401K Retirement Plan - Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
    • Additional Benefits - Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
    • PTO - Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
    • Holidays - 10 Company Paid Holidays.


About United Placement Group

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